Cresa experiences seamless integration, improved call productivity,
and mobility through innovative RingCentral implementation
BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE:RNG), a leading provider of cloud business communication
solutions, today announced Cresa, a commercial real estate services
company with over 60 offices across the world, has selected RingCentral
Office to replace its legacy phone system and mobilize their workforce.
A key criteria for the selection of RingCentral was the product’s
ability to integrate with the company’s customer relationship management
system.
As part of the overall deployment, RingCentral has been rolled out to
hundreds of Cresa employees, but will eventually be fully deployed to
1,000+ employees. With a dedicated professional services team,
RingCentral has worked closely with Cresa to handle end-to-end
deployment, ensuring the timely success of each office’s migration.
According to Cresa SVP of IT, Dave Nuss, “I joined Cresa four years ago,
and found 11 different Customer Relationship Management systems in use,
as well as a hodgepodge of Voice over IP and traditional PBX phone
systems. When it came time to look for a new enterprise communications
product, one of the top considerations was, how does this integrate with
Salesforce? Everything we do today is cloud first, mobile mandatory –
and RingCentral has been the right answer to fit our requirements.”
As the largest commercial real estate company focused exclusively on
tenants, Cresa helps clients with all real estate needs, from site
selection through transaction and project management. Cresa benefits
from RingCentral’s click-to-call instant dialing of a number, rather
than having to read a number off the screen and dial manually, as well
as integrated call logging in account records. Furthermore, RingCentral
Meetings gives Cresa employees instant conferencing and screen sharing
capabilities.
One of Cresa’s primary goals was to eliminate the time that their
advisors were wasting on fragmented and inefficient systems. For
example, in many cases advisors would have to call in to get their
voicemail, rather than having messages delivered via email to them, as
they now do with RingCentral. As an additional benefit with RingCentral,
each employee at Cresa gets their own conference call number, avoiding
any issues of shared conference lines and added costs of getting a
separate conferencing bridge.
“We’ve been delighted to serve the Cresa team. We’ve formed a true
partnership committing ourselves to their success in helping them scale
and improve their systems, and enabling them to be better engaged with
their customers,” said Mitch Tarica, Vice President of Enterprise Sales,
RingCentral Inc. “Our success with Cresa demonstrates RingCentral’s
ability to deliver an innovative, mobile centric, cloud phone system
that tightly integrates with CRM, while allowing them to maximize their
potential, and save tremendously on time and costs.”
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based
business communications and collaboration solutions. RingCentral’s cloud
solution is easier to manage, and more flexible and cost-efficient than
legacy on-premises communications systems. It meets the needs of modern
distributed and mobile workforces spanning SMB to Enterprises globally.
RingCentral, Business Communications Made Simple. RingCentral is
headquartered in Belmont, Calif. RingCentral and the RingCentral logo
are trademarks of RingCentral, Inc.
About Cresa
Cresa is the world’s largest corporate real estate advisory firm that
exclusively represents tenants and occupiers, with nearly 60 offices in
North America and 75 markets worldwide. Cresa specializes in the
delivery of conflict-free, integrated real estate services, including:
Transaction Management, Project Management, Strategic Planning,
Corporate Solutions, Site Selection, Lease Administration, Capital
Markets, Mission-Critical Solutions, Relocation Management, and
Facilities Management. For more information, visit www.cresa.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20151112005351/en/
RingCentral, Inc.
Jennifer Dong, 650-288-0485
jennifer.dong@ringcentral.com
Source: RingCentral, Inc.