RingCentral Contact Center powered by inContact
BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral, Inc. (NYSE:RNG), a leading provider of cloud business
communications solutions, today announces the launch of the new
RingCentral Contact Center. The new RingCentral Contact Center is
powered by inContact (NASDAQ:SAAS), the leading provider of cloud
contact center software. This new integrated offering gives businesses
the most innovative contact center service combined with the
award-winning RingCentral Office solution. RingCentral Contact Center is
disruptive with its uniquely packaged simple all-inclusive pricing
model, compared to other expensive a la carte offerings within the
industry.
“We’re excited to offer the most comprehensive cloud communications
solution that now includes contact center capabilities,” said Vlad
Shmunis, founder and CEO of RingCentral, Inc. “We are pleased to partner
with inContact, the industry leader in cloud contact center software. We
believe RingCentral Contact Center integrated with our Office product
will provide unmatched value and the most innovative solution for
businesses.”
The new contact center solution is integrated with RingCentral Office,
enabling greater flexibility and speed to communicate between call
center personnel and employees in the rest of the business. It gives
contact center agents the ability to engage customers through multiple
channels including: voice, email, chat, and SMS. Administrators have the
ability to set up multi-channel, skills-based routing, and advanced IVR
capabilities with a visual call flow editor. The real-time reporting
capabilities also help administrators monitor key metrics and improve
call center efficiencies or identify areas for business performance
improvement.
“RingCentral is a clear leader in the cloud unified communications
industry and we are excited to be integrated as their new contact center
offering,” said Paul Jarman, inContact CEO. “With their recent momentum
in the cloud space and their industry leading enterprise communication
platform, we believe that RingCentral is uniquely positioned to help
inContact drive strong growth in the coming years.”
Since 2003, RingCentral has been breaking down communication barriers
created by complex on-premise systems. RingCentral delivers a powerful
cloud-based business communications system that allows people to work
the way they want in today’s mobile, distributed and always-on work
environment. Delivered on a state-of-the-art cloud infrastructure,
RingCentral’s cloud communications solution helps hundreds of thousands
of businesses stay better connected with their customers through voice,
text, audio and video conferencing, web meetings, fax, and more.
“Digital communications have dramatically changed the way that customers
interact with companies, and customers now are using more channels than
ever to communicate. Add in the increasing acceptance of services
delivered via cloud computing and the opportunity for contact center
services in the cloud accelerates,” said Melissa O'Brien, research
analyst, Worldwide Customer Care BPO Services at IDC1.
Availability & Pricing
RingCentral Contact Center will be available May 2015 in the U.S. and
Canada, and available in three all-inclusive editions with low monthly
subscriptions – Basic, Advanced and Ultimate. Basic edition provides
core Contact Center functionality via voice channel, and Advanced
edition provides capabilities included in Basic along with multichannel
support for email, chat and SMS. Ultimate edition provides all
capabilities included in Advanced along with automated outbound voice
functionality.
For more information about the RingCentral Contact Center, visit http://www.ringcentral.com/contact-center/overview.html
About inContact
inContact (NASDAQ:SAAS)
is the cloud contact center software leader, helping organizations
around the globe create customer and contact center employee experiences
that are more personalized, more empowering and more engaging today,
tomorrow and in the future. inContact continuously innovates in the
cloud and is the only provider to offer core contact center
infrastructure, workforce optimization plus an enterprise-class
telecommunications network for the most complete customer journey
management. Winner of the 2014 CRM Magazine Rising Star Award, inContact
has deployed over 2,000 cloud contact center instances. To learn more,
visit www.incontact.com.
About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of cloud-based
business communications solutions. Easier to manage and more flexible
than on-premise communications systems, RingCentral’s cloud solution
meets the needs of modern distributed and mobile workforces, while
eliminating the expense and complications of legacy hardware-based PBX
systems. RingCentral is headquartered in Belmont, Calif. RingCentral,
the RingCentral logo and RingCentral Office are trademarks of
RingCentral, Inc.
1 IDC, U.S.
Hosted and On-Demand Contact Center Services 2014–2018 Forecast:
Customer Experience Driving Contact Center Interactions to the Cloud,
Doc #246546, February 2014
Media Contacts:
RingCentral
Evie Goldstein, 650-516-4104
evelin.goldstein@ringcentral.com
or
inContact
Cheryl
Andrus, 801-320-3646
cheryl.andrus@incontact.com
or
Investor
Contacts:
ICR Communications for RingCentral
Greg Kleiner,
415-430-2074
greg.kleiner@icrinc.com
or
Market
Street Partners for inContact
Edward Keaney, 415-445-3238
ekeaney@marketstreetpartners.com
Source: RingCentral, Inc.