LONDON--(BUSINESS WIRE)--
RingCentral UK Ltd., a leading provider of cloud business communications
solutions, today announces the launch of RingCentral Contact Centre in
the United Kingdom. RingCentral Contact Centre is powered by inContact,
a leading provider of cloud contact centre software. This integrated
offering gives businesses the most innovative contact centre solution
combined with award-winning RingCentral Office.
“We’re excited to launch our Contact Centre offering in the United
Kingdom and continue to extend the international reach of our full
RingCentral capabilities,” said John Marlow, Managing Director - EMEA of
RingCentral. “Now we can broaden our European footprint in partnership
with a team that is passionate to bring the next-generation of contact
centre innovation to the market.”
RingCentral Contact Centre integrates with RingCentral Office and gives
contact centre agents the ability to engage customers through multiple
channels, including voice, email and chat. With over one million people
in the UK employed at contact centres, the market is ripe to adopt
better tools to communicate more efficiently and effectively. At least
12% of UK contact centres are looking to implement interaction
analytics, in order to improve productivity, (source, Contact
Babel’s 2015 research report). With RingCentral Contact Centre customers
can get advance real time reporting, and measurement against customized
SLA’s, which will allow them to achieve the better-targeted productivity
for their business.
RingCentral Contact Centre features:
-
Reporting, analytics, and monitoring- Both agents and mangers
are able to track performance using features such as real-time
dashboards, historical reporting, monitor and takeover.
-
Interactive voice response (IVR)- IVR software allows for
website, database and CRM integration with advanced speech recognition
and IVR reporting.
-
Queuing and distribution- Automated call distribution (ACD)
applies intelligent business rules to customer interactions for all
channels.
-
Quality management- Ability to add powerful tools for workforce
management (WFM) and workforce optimization (WFO).*
-
Third party integrations- RingCentral Contact Centre has
several prebuilt integrations for many popular platforms, such as
Salesforce, Zendesk, Microsoft Dynamics and more.
Availability & Editions
RingCentral Contact Centre will be available 1st November in
the UK, and available in three all-inclusive editions with low monthly
subscriptions – Basic, Advanced and Ultimate. Basic edition provides
core Contact Centre functionality via voice channel. Advanced edition
provides all the capabilities included in Basic along with three-channel
support for voicemail, email and chat. Ultimate edition provides all the
capabilities included in Advanced along with predictive / progressive
dialer capabilities.
For more information about the RingCentral Contact Centre, visit http://www.ringcentral.co.uk/contact-centre/overview.html
*Workforce management and workforce optimization do not come standard
with RingCentral Contact Centre.
About RingCentral
RingCentral UK Ltd. is a wholly-owned subsidiary of RingCentral, Inc.
(NYSE: RNG), a leading provider of cloud-based business communications
solutions. Easier to manage and more flexible than on-premise
communications systems, RingCentral’s cloud solution meets the needs of
modern distributed and mobile workforces, while eliminating the expense
and complications of legacy hardware-based PBX systems. RingCentral,
Inc. is headquartered in Belmont, Calif. RingCentral, the RingCentral
logo and RingCentral Office are trademarks of RingCentral, Inc.
About inContact
inContact (NASDAQ: SAAS)
is the cloud contact center software leader that makes it easy and
affordable for organizations around the globe to create stand-out
customer experiences while at the same time meeting their key business
metrics. inContact continuously innovates in the cloud and is the only
provider to offer a complete cloud customer interaction platform that is
purpose built for enterprise and government organizations who operate in
multiple divisions, locations and global regions. Named as Market Leader
in the 2015 Ovum Decision Matrix and winner of the 2014 CRM Magazine
Rising Star Award, inContact has deployed over 2,200 cloud contact
center instances. To learn more, visit www.incontact.com.
Contact Babel’s 2015 report: http://www.contactbabel.com/pdfs/dec2014/UK
SOITP 2015 Marketing.pdf
View source version on businesswire.com: http://www.businesswire.com/news/home/20150930005506/en/
RingCentral
Evie Goldstein, +44 0203 540 9637
evelin.goldstein@ringcentral.com
Source: RingCentral UK Ltd.