RingCentral for Salesforce Improves Business Productivity by
Integrating CRM and Business Communications
BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE:RNG), a leading provider of cloud business communication
solutions, today announced new Salesforce integration capabilities that
help customers unlock the benefits of an integrated communications
experience. This integration will increase productivity and overall
efficiency of today’s modern mobile workforce by combining CRM and
business communications. With new features—including click-to-dial and
improved reporting and call logging—users can spend more time servicing
clients and less time dialing.
“In 2014, 87%
of businesses preferred cloud solutions over on premise solutions.
As organizations move CRM applications and communications to the cloud,
they have a unique opportunity to integrate the two and improve business
productivity,” says Marco Casalaina, Vice President of Integrations at
RingCentral.
RingCentral’s Salesforce integration will include improved reporting,
call logging with customer fields, and new out-of-box reports. For
incoming calls, RingCentral for Salesforce will automatically bring up
matching records. With a simple click-to dial option from within
Salesforce1, users are able to spend more time with clients instead of
dialing numbers and toggling between screens.
“RingCentral for Salesforce has significantly helped us improve
efficiency. This integration allows us to make 30% more outbound calls,”
says Jeff Martinez, Salesforce Administrator at NAI Northern California,
a customer of RingCentral. "The click-to-dial feature is extremely
useful and provides us with an additional agent recruiting tool."
Available in Q4 2015, RingCentral for Salesforce also has SMS
capabilities that will allow RingCentral users to send messages directly
from Salesforce. Users will also have access to their SMS message
history in the activity and contact sections.
To install RingCentral for Salesforce, from the AppExchange, visit https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B5WKqEAN.
To learn more about RingCentral for Salesforce, visit http://www.ringcentral.com/office/features/salesforce-integration/overview.html.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based
business communications solutions. Easier to manage and more flexible
than on-premises communications systems, RingCentral’s cloud solution
meets the needs of modern distributed and mobile workforces. RingCentral
is headquartered in Belmont, Calif. RingCentral, the RingCentral logo
and RingCentral Office are trademarks of RingCentral, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20150916005471/en/
RingCentral, Inc.
Jennifer Dong, 650-288-0485
jennifer.dong@ringcentral.com
Source: RingCentral, Inc.