SAN MATEO, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE:RNG), a leading provider of cloud business
communication solutions, today launched the latest update to RingCentral
Office®, adding several new enterprise grade features. RingCentral
offers a complete cloud business phone system that is designed for
today’s mobile and dispersed workforces. It provides a next-generation
solution that replaces complex, on-premise legacy phone systems, and
keeps employees connected through voice calls, SMS, audio conferencing
and video meetings. The latest RingCentral release delivers an expanded
feature set, enterprise grade security, and more control for IT
administrators.
“We’re pleased to roll out our latest enterprise feature updates that
add greater flexibility, quality and security to our already
industry-leading solution,” said David Berman, president of RingCentral.
“RingCentral is a powerful communications and collaboration platform
that transforms the way people work and makes it easier for businesses
of all sizes to communicate more efficiently and effectively.”
New feature updates include:
Voicemail Preview
Now RingCentral customers on the Enterprise edition can benefit from the
new Voicemail Preview feature. Voice messages are automatically
transcribed to text and shown on-screen along with the audio file. When
the user receives a voice message, they can read it in an email or in
RingCentral on mobile or desktop – instead of listening to it.
International Toll-Free Numbers
RingCentral now offers additional International Toll-Free Numbers to all
customers. These numbers allow RingCentral customers to expand into new
markets and be closer to their international customers by adding
toll-free numbers from over 23 countries without setting up physical
offices overseas. The benefit is businesses can now display an
international toll-free number as their company phone number and allow
customers to call a local number without a charge.
Secure Voice (Encrypted Voice)
In this release, RingCentral further strengthens its security with
Transport Layer Security (TLS) and Secure Real-Time Transport Protocol
(SRTP) encryption between endpoints on the network, including desk
phones, conference phones, RingCentral mobile app and RingCentral for
Desktop. With enhanced call encryption, RingCentral helps safeguard
business communications and helps prevent unauthorized interception of
audio streams.
Call Monitoring
Managing, training, and supporting sales and support teams is now more
efficient and productive. With RingCentral’s new Call Monitoring
feature, supervisors can listen in, whisper to staff, join a
conversation, and commandeer calls. As a supervisor of agents, you can
ensure the highest quality of agent-customer interaction by delivering
better coaching and training to your staff with access to your teams’
phone calls with customers in real-time. Call Monitoring is available
for Office Premium and Enterprise Editions.
Visual IVR Editor
RingCentral extends the Auto-Attendant capability by providing system
administrators with an easy and intuitive graphical Visual IVR Editor to
simplify the account configuration process and virtually eliminate
misconfiguration and calling tree errors. The new tool is easy to use
with centralized call routing management for multiple locations and
offices via cloud-based services or via mobile devices and tablet
anywhere, anytime. The feature is available for Office Premium and
Enterprise Edition.
“We’re rapidly innovating to meet the needs of our cloud communications
customers across all segments, from SMB to larger enterprises. Our
latest features such as the Visual IVR Editor and Call Monitoring give
our customers more control of their phone system, while Voicemail
Preview and International Toll Free Numbers provide very user friendly
features to help business customers work much more productively,” said
Jose Pastor, vice president of products for RingCentral.
For more information on RingCentral, visit www.ringcentral.com.
About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of cloud-based
business communications solutions. Easier to manage and more flexible
than on-premises communications systems, RingCentral’s cloud solution
meets the needs of modern distributed and mobile workforces, while
eliminating the expense and complications of on-premises traditional
hardware-based telephony systems and software. RingCentral is
headquartered in San Mateo, Calif.
RingCentral and the RingCentral logo and RingCentral Office are
trademarks of RingCentral, Inc.
RingCentral, Inc.
Evie Goldstein, 650-516-4104
evelin.goldstein@ringcentral.com
Source: RingCentral, Inc.