Deploys RingCentral Office® and RingCentral
Contact Center to Enable Greater Customer Engagement
BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE:RNG), a leading provider of cloud business communication
and collaboration solutions, today announced that Brightway
Insurance, the nation’s seventh largest privately held Personal
Lines insurance agency, has replaced its legacy, on-premise system with
RingCentral’s flagship product, Office,
and RingCentral
Contact Center. Removing their dependency on an aging legacy PBX
system, Brightway Insurance wanted a solution that was more consistent
with the company’s other technology initiatives in the cloud.
"We have a distributed workforce across more than 100 offices in 11
states,” said Tim Lash, director of Business Analytics at Brightway
Insurance. “As an insurance agency and service organization, our ability
to provide an exceptional customer service experience is at the core of
our business. Given our scale and growth, a cloud-based business
communications solution was the only option for employees to work
effectively across all locations. We chose RingCentral because of its
quality, reliability and scalability to power effective communication
with our customers.”
Based in hurricane-prone Florida, Brightway Insurance also had to ensure
business continuity to effectively serve the nearly 300,000 policies its
120 Agency Owners have written for their customers. Recognizing the
flexibility of the cloud, Brightway Insurance searched for a
best-in-class solution that would address their opportunities to provide
an even greater level of service, ensure greater customer engagement,
and enable a mobile workforce.
RingCentral Contact Center is differentiated from any other solution on
the market due to its direct network integration with RingCentral
Office. This means call center agents are empowered with a fully
featured cloud contact center solution that supports multi-channel
communications (e.g. voice, chat, SMS, email and fax) along with a full
suite of advanced call center capabilities (e.g. advanced routing,
queuing, CRM integration, analytics and reporting). When combined with
RingCentral Office, call center agents have a seamless end-to-end
communications experience with direct extension dialing to stay
connected with the rest of their organization. By selecting RingCentral,
Brightway Insurance is seeing an increase in customer satisfaction,
better communication within their organization, and faster response
times.
“Brightway’s selection of RingCentral reflects the massive shift of
larger enterprises moving their business communications to the cloud and
streamlining their business processes along the way,” said Marco
Casalaina, vice president of Contact Center & Integrations at
RingCentral. “We’re happy to see a leading franchise like Brightway
fully leveraging the RingCentral Contact Center and Office solutions to
enable their delivery of world-class service.”
About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of cloud-based
business communications and collaboration solutions. RingCentral’s cloud
solution is easier to manage, and more flexible and cost-efficient than
legacy on-premise communications systems. It meets the needs of modern
distributed and mobile workforces spanning SMB to Enterprises globally.
RingCentral, Business Communications Made Simple. RingCentral is
headquartered in Belmont, Calif. RingCentral, RingCentral Office, and
the RingCentral logo are trademarks of RingCentral, Inc.
About Brightway Insurance
Founded in 2003, Brightway is now the nation’s seventh largest privately
held Personal Lines insurance agency in the U.S. In 2015, the company
was named the nation’s No. 1 Franchise to Buy in the U.S. by Forbes.
Most recently, the company has been named to Franchise Gator’s list of
the 50 Fastest Growing Franchises, and was named a Franchise Gator Top
100 Franchise and a Top 100 Best Overall Franchise by
FranchiseRankings.com. Brightway is the only independent agency
franchise company to be listed in these rankings.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160525005344/en/
RingCentral, Inc.
Mariana Kosturos, 650-562-6545
mariana.kosturos@ringcentral.com
Source: RingCentral, Inc.