BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE:RNG), a leading provider of cloud business communication
and collaboration solutions, today announced DHC USA, the American
subsidiary of Japan's leading direct-to-consumer skincare company, has
selected RingCentral to address its cloud communications needs. DHC USA
has adopted RingCentral Office®, an advanced cloud phone
solution, team messaging and collaboration, and RingCentral Contact
CenterTM, a solution for customer engagement.
“RingCentral delivers the most comprehensive and easy to manage solution
for accelerating and improving our external and internal business
communications,” said Darcy Manning, Chief Operating Officer and General
Counsel of DHC USA. “From multichannel contact center customer
interactions to cross-departmental collaboration, RingCentral keeps us
engaged and on track at all times. By moving to RingCentral, we no
longer have the headache or expense of maintaining our legacy on-premise
PBX systems, which was an onerous task for our IT team.”
The first quarter in the calendar year is the busiest and most critical
time for DHC USA. Millions of catalogs are mailed out across the U.S.
generating a heavy volume of customer response to the DHC USA customer
care center. RingCentral implemented its Contact Center solution in just
a few weeks allowing DHC USA to quickly take advantage of the powerful
new capabilities during its peak period. Customers can easily engage
with DHC USA through the communications channels they prefer, whether by
phone, chat, or email. It also provides greater flexibility and speed
for customer care advisors to communicate with other DHC USA employees
to help resolve issues, improve customer relations, and increase loyalty.
In addition, RingCentral's Glip® messaging capabilities
provide DHC USA with a solution to improve cross-departmental
communication and project management by integrating disparate business
applications under a common collaborative framework. Integrated with
RingCentral Office®, DHC USA intends to use Glip®
to allow teams to work together more easily and effectively, while
reducing their reliance on email and streamlining daily workflow.
“DHC USA is experiencing the full advantage of a unified communications
solution, from messaging, to voice calling, to customer support,” said
Ryan Azus, Senior Vice President of Worldwide Sales for RingCentral.
“We’re proud to help them streamline their communications experience to
yield increased customer engagement and employee productivity. As DHC
USA continues to scale and grow, we’re committed to addressing their
needs by delivering solutions that yield tangible benefits.”
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based
business communications and collaboration solutions. RingCentral’s cloud
solution is easier to manage, and more flexible and cost-efficient than
legacy on-premises communications systems. It meets the needs of modern
distributed and mobile workforces spanning SMB to Enterprises globally.
RingCentral, Business Communications Made Simple. RingCentral is
headquartered in Belmont, Calif. RingCentral, RingCentral Office,
RingCentral Contact Center, Glip, and the RingCentral logo are
trademarks of RingCentral, Inc.
About DHC
DHC Corporation is one of the world’s leading manufacturers and
marketers of high-quality products, including skincare items, makeup,
fine foods and more. DHC was founded in Japan more than 30 years ago and
has offices in Korea, Taiwan, Hong Kong, China and the United States. It
is one of the top five Japanese skincare companies and serves millions
of customers globally, with annual worldwide sales approaching $1
billion. In 2017, DHC USA will celebrate 20 years in the United States.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160412005512/en/
RingCentral
Jennifer Dong, 650-288-0485
jennifer.dong@ringcentral.com
www.ringcentral.com
Source: RingCentral, Inc.