Comprehensive Blood & Cancer Center of California enhances physician
connectivity; improves patient experience; eliminates complex
manageability of legacy system
BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE:RNG), a leading provider of cloud communications and
collaboration solutions, today announced that Comprehensive Blood &
Cancer Center (CBCC), a leading free standing, UCLA affiliated,
privately held cancer center in the United States, has migrated its
communications to the cloud by selecting RingCentral Office to replace
its legacy on-premise Avaya PBX system.
With a need to support an untethered working environment to better serve
patients, CBCC adopted RingCentral Office, a complete cloud business
communications solution designed for the mobile workforce, enabling
physicians, nurse practitioners, and employees to easily stay connected
anytime, anywhere. Using RingCentral on mobile devices, CBCC has seen
significant improvement in the patient experience, as doctors are more
reachable and can return patient calls from any location while
maintaining the privacy of their personal mobile contact.
“Moving to the cloud for our communications was the best decision we’ve
made as we’re now connected with our patients and colleagues whether we
are in the office, at home or even traveling overseas," said Dr. Ravi
Patel, founder of CBCC. “Our patients are happier, our IT staff is
focused on more productive areas, and we now have a state of the art
solution that makes our future expansion limitless. RingCentral has
helped significantly with video conferencing and web meetings, powerful
communication tools, often needed in managing and planning complex
cancer care both locally and nationally.”
CBCC’s legacy system had no flexibility to efficiently manage patient
call volumes, had reached its scalability limits, had no mobility
support, and was expensive and difficult to maintain. With RingCentral
Office, CBCC’s patient-facing staff has become more productive, helping
improve the overall patient experience. Furthermore, the IT staff no
longer has to bear the burden of managing complex PBX equipment, and can
now focus on productive, business-impacting matters. When CBCC recently
expanded its office space, the IT team wasn’t concerned with how to
scale the communications system since RingCentral Office is cloud-based.
“Our goal is to help businesses effectively communicate with their
customers – in this case, efficiently and flexibly connect physicians
with their patients,” said Mitch Tarica, vice president of Enterprise
Sales for RingCentral. "The staff at CBCC is doing amazing work, and a
key pillar of delivering excellent healthcare services is enabling
seamless patient communications. We’re glad that RingCentral has been
able to migrate CBCC to the modern cloud communications solution."
CBCC is committed to investing in new technologies and treatment
options, recently including the CBCC CyberKnife® Center, the first and
only robotic radiosurgery system, and the only technology in the world
located at a free standing cancer center.
About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of cloud-based
business communications and collaboration solutions. RingCentral’s cloud
solution is easier to manage, and more flexible and cost-efficient than
legacy on-premises communications systems. It meets the needs of modern
distributed and mobile workforces spanning SMB to Enterprises globally.
RingCentral, Business Communications Made Simple. RingCentral is
headquartered in Belmont, Calif. RingCentral and the RingCentral logo
are trademarks of RingCentral, Inc.
About Comprehensive Blood & Cancer Center
CBCC has treated over 100,000 patients since it first opened in 1984.
CBCC has continually expanded and has earned the recognition as the
largest free standing, privately held cancer center in the United
States. The more than 100,000 square foot facility, CBCC is the largest
free-standing cancer center on the west coast with a world class
professional team, providing the most innovative technology for
detecting and treating cancer, including the Cyberknife and cutting edge
clinical trials with UCLA, and much more. CBCC’s motivation has always
been to provide the finest care available—offering patient and community
a “One Stop Shop” for Comprehensive Cancer Care.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160223005833/en/
RingCentral
Jennifer Dong, 650-288-0485
jennifer.dong@ringcentral.com
www.ringcentral.com
Source: RingCentral, Inc.