Customers, Partners, and Developers Add Powerful Communications
Capabilities to Business Applications Using RingCentral Connect Platform™
BELMONT, Calif.--(BUSINESS WIRE)--
Working together with more than 3,000 developers, partners, and
customers, RingCentral,
Inc. (NYSE:RNG), a leading provider of enterprise cloud
communication and collaboration solutions, today announced the RingCentral
Connect Platform has reached new milestones. RingCentral’s open
platform boasts more than 350 custom application integrations and 60
off-the-shelf integrations with third-party business applications. In
addition, the RingCentral Connect Platform has reached 1.6 million API
requests per day, and an increase of more than 300 percent in quarterly
API requests year over year from third parties. RingCentral enables
developers and ISVs to integrate communication functionality into the
workflow of business applications and access a wealth of data (e.g.,
call logs, business rules, messages, presence, etc.) to create
customized solutions.
“At RingCentral, our vision extends beyond connecting today’s workforce
and all the devices they use,” said David Lee, vice president of
platform at RingCentral. “It also means easily integrating communication
solutions and business applications to improve productivity and business
workflow to better serve their customers. We now have a wide array of
off-the-shelf integrations available with some of the most popular
business applications, including Google, Salesforce®, Microsoft®, and
many others.”
Businesses have long struggled with the complexities and cost of
integrating communication solutions with other business applications. In
2015, RingCentral launched its B2B app
gallery and opened up its platform to developers. Today, hundreds of
businesses are tapping RingCentral to customize their business workflows
and engage their customers in new ways. It enables digital
transformation by significantly improving business processes to deliver
a seamless customer experience.
RingCentral customer Bob Thompson, director of IT for Advanced Diabetic
Solutions, has leveraged the Connect Platform to build an SMS reminder
capability to keep customers informed of medical supply reorders. “For
us, medical supply reorders are crucial for our customer retention
program. The ability to access order data that triggers a customer SMS
reminder saves us time trying to get the customer on the phone, which is
next to impossible,” he said. “This is a major convenience for our
customers to help them with reorders, while also increasing brand
loyalty toward Advanced Diabetic Solutions.”
The success and growth of the Connect Platform reinforce that
RingCentral is the cloud unified communications platform of choice for
developers to create innovative solutions that enhance productivity and
achieve business growth.
According to ISV partner Mani Vembu, COO of Zoho, “We have an incredibly
productive partnership between RingCentral and Zoho platforms. The
customer engagement and call management facilities offered by the
RingCentral integration APIs are driving widespread adoption among our
50,000+ customers. We are very impressed with the value RingCentral
brings to our ecosystem of business products.”
As part of the continued expansion of its developer ecosystem,
RingCentral is now offering a free developer account to ISVs and
developers who are not customers of RingCentral. This new offering
provides complimentary access to RingCentral APIs, SDKs, and developer
tools. Developers can build, prototype, and test API integrations in a
sandbox environment to assess how their business applications operate
with RingCentral applications.
For additional information, please visit https://developer.ringcentral.com/.
About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of cloud-based
business communications and collaboration solutions. RingCentral’s cloud
solution is easier to manage and more flexible and cost-efficient than
legacy on-premise communications systems. It meets the needs of modern
distributed and mobile workforces spanning SMBs to enterprises globally.
RingCentral is headquartered in Belmont, California.
RingCentral, RingCentral Connect Platform and the RingCentral logo are
trademarks of RingCentral, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20161110005369/en/
RingCentral
Jennifer Caukin, 650-561-6348
jennifer.caukin@ringcentral.com
Source: RingCentral, Inc.