New Extended Enterprise Support program provides dedicated team of
experts for ongoing reviews, consultation, and emergency needs
BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE:RNG), a leading provider of enterprise cloud
communication and collaboration solutions, today announced the addition
of Extended Enterprise Support to its RingCentral Professional Services™
portfolio. This program provides enterprises requiring premium support
services a dedicated team of technical account managers and customer
success managers.
“Enterprises today demand a more consultative approach to deploying and
managing cloud business communications solutions,” said Chuck Emmette,
head of Professional Services at RingCentral. “We understand enterprise
pain points and want to help businesses resolve challenges. We are now
offering an extended level of enterprise support that goes beyond our
standard support model. The Extended Enterprise Support program is
designed for IT organizations requiring a more mentored service approach
that ties directly to business performance.”
Ideal for businesses with multiple locations and complex network
infrastructures, or those needing specialized expertise in network
management and troubleshooting, RingCentral’s new program helps
organizations ensure a seamless customer experience. The program
requires enterprise customers to be certified by the RingCentral
Professional Services team, and to exceed a certain number of seats.
With a proven service methodology, RingCentral Professional Services
addresses every phase of deployment, including initial planning,
strategic consultations, comprehensive implementation and integration
designs, and ongoing support and system training. Extended Enterprise
Support complements Professional Services by delivering long-term
business value through the following:
-
Assigned technical account manager and customer success manager
professionals for each account to resolve account or technical issues
-
Dedicated support hotline number for expedited support access with an
escalation process to provide resolution on a timely basis
-
Proactive case management and notifications that keep customers on top
of every support issue
-
Quarterly network assessment to review needs and apply best practices
that eliminate potential downtime and improve business efficiency
“As enterprises increasingly look for ways to better manage their cloud
technology deployments and service maintenance, RingCentral’s
professional services offering becomes a very important component for
business communications success,” said Elka Popova, Frost & Sullivan
program director. “RingCentral has consistently been a leading player in
the UCaaS industry, providing an excellent customer purchase experience,
sustaining high growth rates, and delivering high price/performance
value.”
According to Bill Baierl, a RingCentral customer and director at Baierl
Automotive, “RingCentral has played a key role in advancing our critical
business initiatives, in particular customer engagement. Having a
dedicated team of experts through RingCentral’s Extended Enterprise
Support program has been vital for implementing the communications
infrastructure we were lacking, and maintaining our overall customer
experience.”
For additional information on RingCentral Professional Services and
Extended Enterprise Support, please visit http://www.ringcentral.com/solutions/professional-services.html.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified
communications and collaboration solutions. More flexible and
cost-effective than legacy on-premise systems, RingCentral empowers
today’s mobile and distributed workforces to be connected anywhere and
on any device through voice, video, team messaging, collaboration, SMS,
conferencing, online meetings, contact center, and fax. RingCentral
provides an open platform that integrates with today’s leading business
apps while giving customers the flexibility to customize their own
workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant
for Unified Communications as a Service Worldwide for the second
consecutive year. RingCentral is headquartered in Belmont, Calif.
RingCentral, RingCentral Professional Services, and the RingCentral logo
are trademarks of RingCentral, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20161213005327/en/
RingCentral, Inc.
Jennifer Caukin, 650-561-6348
jennifer.caukin@ringcentral.com
Source: RingCentral, Inc.