New Integration With Zapier Expands Cloud Communications,
Collaboration Across Vast Landscape of SaaS Apps That are Integral Tools
for Today’s Workplace
BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE:RNG), a leading provider of cloud business communication
and collaboration solutions, today announced a groundbreaking
integration with Zapier, a Web app automation service, that embeds
RingCentral Office® into more than 500 workplace SaaS applications.
Available immediately, this integration makes voice and messaging
capabilities an integral part of the everyday business workflow in
workplaces around the world.
Through this integration, any business currently using Zapier to
automate custom workflows can improve customer service and streamline
internal communications. Because the integration occurs on the existing
Zapier platform, companies don’t need to deploy any development
resources to enable RingCentral’s capabilities.
“Communication and collaboration are no longer siloed functions for the
modern workforce,” said Wade Foster, CEO of Zapier. “The launch of the
Zapier and RingCentral integration brings powerful cloud communications
and collaboration tools directly into a vast number of SaaS apps already
being used throughout the workplace.”
RingCentral’s integration with Zapier makes infusing business
communications into every aspect of work even easier and more
cost-effective. Customers are now able to set automated responses for
missed calls via SMS, Gmail, or team messaging; archive voice recordings
or email attachments in Box® or Google Drive™ folders; and kick off a
Salesforce or Intercom ticket in response to phone calls from specific
numbers.
Some of the more notable apps into which RingCentral can be integrated
easily and quickly include: Google Drive™, Google Sheets™, Evernote®,
Twitter®, Salesforce®, Dropbox®, WordPress®, Google Calendar™, Gmail™,
MailChimp®, Trello®, HubSpot®, Asana™, GitHub®, LinkedIn®, Eventbrite®,
Buffer™, PayPal®, and Zendesk®.
“Today’s workplaces need the ability to easily embed their
communications functions into all their other business software apps to
maximize efficiency in both internal and external communications,” said
David Lee, Vice President of Platform Products at RingCentral. “This
integration with Zapier is the easiest solution available for embedding
communications into many business applications.”
Businesses can create their own custom automations and workflows,
including the following:
-
Archive a new call recording into a Box or Google Drive folder
-
Send an email response via Gmail upon receipt of a new voicemail
message
-
Send an SMS to a support queue after a missed call from a customer
-
Create a new Google Sheets row after ending a phone call
-
Post a message in Glip® after receiving a missed call
-
Create support tickets for emails with specific patterns
-
Send an automated Gmail email or Slack® message after receiving a new
SMS
-
Respond to a text message by sending an automated response via
RingCentral SMS.
The RingCentral Connect Platform™ offers developers a set of tools and
services to build, deploy, and manage custom integrations using
RingCentral open APIs. To learn more, visit https://developer.ringcentral.com/.
Salesforce® is a trademark of Salesforce.com, Inc.
LinkedIn® is a trademark of LinkedIn Corporation.
Google Drive™, Google Sheets™, Google Calendar™, Gmail™ are trademarks
of Google.
Evernote® is a trademark of Evernote Corporation.
Twitter is a trademark of Twitter, Inc.
Dropbox® is a trademark of Dropbox, Inc.
WordPress® is a trademark of Wordpress Foundation.
MailChimp® is a trademark of The Rocket Science Group LLC.
Trello® is a trademark of Trello, Inc.
HubSpot® is a trademark of HubSpot, Inc.
Asana™ is a trademark of Asana.
GitHub® is a trademark of GitHub, Inc.
Eventbrite® is a trademark of Eventbrite, Inc.
Buffer™ is a trademark of Buffer.
PayPal®is a trademark of PayPal, Inc.
Zendesk® is a trademark of Zendesk, Inc.
Box® is a trademark of Box, Inc.
Slack® is a trademark of Slack Technologies, Inc.
About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of cloud-based
business communications and collaboration solutions. RingCentral’s cloud
solution is easier to manage, and more flexible and cost-efficient than
legacy on-premises communications systems. It meets the needs of modern
distributed and mobile workforces spanning SMB to Enterprises globally.
RingCentral, Business Communications Made Simple. RingCentral is
headquartered in Belmont, Calif. RingCentral, the RingCentral logo,
RingCentral Office, Connect Platform, and Glip are trademarks of
RingCentral, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160425005266/en/
RingCentral, Inc.
Mariana Kosturos, 650-562-6545
mariana.kosturos@ringcentral.com
Source: RingCentral, Inc.