RingCentral to Add Support for New Relic Employees Globally
BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE:RNG), a leading provider of cloud business communication
and collaboration solutions, today announced that New Relic, an industry
leading software analytics company, will expand its RingCentral
deployment globally, including the implementation of RingCentral Contact
CenterTM. New Relic currently uses RingCentral as its cloud
communications solution, and the company has plans to expand its rollout
of RingCentral Office® domestically and internationally, also
selecting RingCentral Contact CenterTM to support its global
customer base.
“New Relic has used RingCentral for a couple of years now and the
company has been a true partner, helping us leverage its cloud-based
solution and continually supporting our needs as a global business,”
said Philip Luedtke, Senior Director of IT, New Relic. “By using
RingCentral’s platform, we have access to rich features, a convenient
mobile app that empowers our distributed workforce, and a highly
scalable and flexible solution.”
After a multi-vendor review of cloud contact center solutions, New Relic
determined that RingCentral Contact CenterTM was the ideal
solution and the best fit for the company’s overall business
requirements for engaging customers – with a more reliable and
feature-rich offering than other solutions in the market.
“We aim to provide a VIP experience for New Relic customers and that
requires a comprehensive contact center solution with reporting,
analytics, queuing, and call distribution, along with all of the other
baseline features that our team expects,” said Luedtke.
As a software analytics company, New Relic has high standards and
expectations for its cloud phone system to provide detailed reporting
and analytics capabilities. RingCentral solves this need for New Relic,
giving the company intuitive, graphical dashboards and reporting to
analyze calling insights and manage performance.
“We’re proud to say that RingCentral has provided a best-in-class
business communications solution for New Relic,” said Mitch Tarica, Vice
President of Commercial Sales at RingCentral. “We’ve proven our ability
to offer centralized management, scalability, and detailed reporting –
while giving New Relic employees feature-rich communication solutions
that can be used across any device. New Relic’s plans to roll out
RingCentral further across its organization, expand its deployment
internationally, and add RingCentral Contact CenterTM is
great validation of the service and support we are providing their team.”
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based
business communications and collaboration solutions. RingCentral’s cloud
solution is easier to manage, and more flexible and cost-efficient than
legacy on-premises communications systems. It meets the needs of modern
distributed and mobile workforces spanning SMB to Enterprises globally.
RingCentral, Business Communications Made Simple. RingCentral is
headquartered in Belmont, Calif. RingCentral, RingCentral Office,
RingCentral Contact Center, and the RingCentral logo are trademarks of
RingCentral, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160422005168/en/
RingCentral, Inc.
Jennifer Dong, 650-288-0485
jennifer.dong@ringcentral.com
Source: RingCentral, Inc.