BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE:RNG), a leading provider of enterprise cloud
communications and collaboration solutions, today announced that Carvana,
a leading e-commerce platform for buying used cars, has transitioned its
enterprise business communications needs to the cloud with RingCentral,
citing mobility, open platform integrations, and scalability as key
benefits.
Enterprise scalability, mobility, team messaging, open platform
application integrations, and the ability to quickly migrate to the
cloud were key considerations for selecting RingCentral. When the
deployment is complete, all employees in over 20 locations will use
RingCentral, and then they can connect with customers and with each
other using voice, video, and team messaging capabilities, regardless of
their location and on any device.
“We moved away from an expensive and limited capability hardware-based
legacy PBX system and chose RingCentral because we wanted a single
integrated collaborative communications solution that would scale easily
as our business grows,” said Imran Kazi, director of technology
services. “RingCentral provides us with an easy to manage solution that
enables our IT department to work smarter, not harder, by utilizing the
power of the cloud.”
RingCentral will be used by employees at the Carvana headquarters,
retail locations across the US, and will be used extensively by
Carvana’s External Advocate team. Prior to RingCentral, these External
Advocates had to use personal cell phone numbers when delivering cars,
but now they will use their business numbers on their personal mobile
devices when communicating with customers. RingCentral is also helping
Carvana improve its customer experience through robust administrative
controls and call analytics, which provides real-time visibility into
call times and number of customers on hold. This will allow Carvana to
identify areas in its customer communications that need improvement.
In addition, Carvana selected RingCentral for its integrations with
Salesforce and Okta. Salesforce is used by Carvana’s Advocate team to
manage customer relationships. The integration creates an unparalleled
experience for making or receiving calls through RingCentral, directly
from within Salesforce. Also, RingCentral’s integration with Okta allows
Carvana employees to use Single Sign-on to securely access RingCentral
anytime, anywhere, and from any device.
“We are thrilled to help Carvana rethink its business communications
strategy in the larger context of today’s mobile and distributed
workforce needs,” said Chuck Emmette, senior director of professional
services at RingCentral. “In addition to providing a comprehensive cloud
communications and collaboration solution, we also are proud to give
Carvana significant value through our professional services and customer
success programs that enable them to quickly deploy and operate
effectively and efficiently on an ongoing basis. We look forward to
supporting Carvana’s workforce, enabling them to communicate and
collaborate without the headaches of managing and deploying legacy
hardware-based infrastructure.”
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based
global collaborative communications solutions. More flexible and
cost-effective than legacy on-premise systems, RingCentral empowers
today’s mobile and distributed workforce to communicate, collaborate,
and connect from anywhere, on any device. RingCentral unifies voice,
video, team messaging and collaboration, conferencing, online meetings,
and integrated contact center solutions. RingCentral’s open platform
integrates with leading business apps and enables customers to easily
customize business workflows. RingCentral is headquartered in Belmont,
California, and has offices around the world.
©2017 RingCentral, Inc. All rights reserved. RingCentral and the
RingCentral logo are trademarks of RingCentral, Inc.
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RingCentral, Inc.
Mariana Kosturos, 650-562-6545
mariana.kosturos@ringcentral.com
Source: RingCentral, Inc.