BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE: RNG), a leading provider of global enterprise cloud
communications and collaboration solutions, today announced that
ChenMed, a physician-led, full-risk primary care market leader
transforming healthcare for seniors, has deployed RingCentral Office®
and RingCentral Contact Center™ cloud communications
solutions. Based on the successful roll-out of 1,900 RingCentral Office
seats, and the significant upgrade from ChenMed’s previous provider,
ChenMed decided to also add over 300 RingCentral Contact Center seats.
“Our number one priority is to provide excellent patient care, and we’ve
achieved this through improved patient communications,” said Hernando
Celada, head of corporate IT at ChenMed. “RingCentral plays a
mission-critical role in helping us build strong relationships with the
patients we serve, while also allowing us to keep their information
confidential and secure in accordance with HIPAA. We also found
RingCentral’s platform to be completely seamless with its integrated
contact center solution and open platform APIs to customize workflows.”
The initial deployment of 1,900 RingCentral Office seats across 41
ChenMed locations was completed with the assistance of the RingCentral
Professional Services™ team in just six weeks. In addition,
the RingCentral Professional Services team provided advanced network
consulting to resolve complex network design, which cleared the path to
a successful implementation. ChenMed is also using RingCentral
CloudConnect™, an add-on service that enables a private,
dedicated interconnection for customers to use their preferred network
service provider through a private data exchange to connect directly to
the RingCentral cloud.
In order to continuously improve the patient experience, ChenMed’s team
expanded its adoption of RingCentral
Contact Center across over 300 help-desk agents. The advanced
routing, queuing, and call distribution of RingCentral Contact Center
will give them greater patient engagement, flexibility, and control over
calls. The RingCentral Contact Center solution interoperates with RingCentral
Office, providing a seamless experience that keeps help-desk agents
connected with customers and other employees across the entire
enterprise.
The next phase of ChenMed’s deployment is to leverage RingCentral’s open
platform APIs, which will enable its team to customize day-to-day
workflow and drive operational efficiencies. In addition, ChenMed
leverages the RingCentral Fax capability to easily fax files with direct
upload and download, without the need for email. As fax functionality
continues to be a primary and widely used means of communication among
healthcare organizations, ChenMed uses the RingCentral fax APIs to
automate the association of faxes with patient records, as well as set
up click-to-fax for outbound faxes, all while maintaining strict
confidentiality.
“We’re thrilled with our relationship with ChenMed and we’re committed
to their success, while actively supporting their unique patient-centric
approach and rapid growth,” said Mitch Tarica, senior vice president of
enterprise and commercial sales at RingCentral. “The transition to cloud
communications and the digitization of healthcare is creating incredible
efficiencies for both patients and providers. With our offering that is
designed to protect patient data in accordance with HIPAA, we’re able to
unlock the door to providing an industry-leading solution to this large
high-value market.”
About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise
cloud communications and collaboration solutions. More flexible and
cost-effective than legacy on-premises systems, RingCentral empowers
today’s mobile and distributed workforce to communicate, collaborate,
and connect from anywhere, on any device. RingCentral unifies voice,
video, team messaging and collaboration, conferencing, online meetings,
and integrated contact center solutions. RingCentral’s open platform
integrates with leading business apps and enables customers to easily
customize business workflows. RingCentral is headquartered in Belmont,
California, and has offices around the world.
RingCentral, RingCentral Office, RingCentral Contact Center, RingCentral
Professional Services, RingCentral CloudConnect, and the RingCentral
logo are trademarks of RingCentral, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170727005205/en/
PR Contact:
RingCentral Inc.
Mariana Kosturos,
650-562-6545
mariana.kosturos@ringcentral.com
Source: RingCentral, Inc.