James recently was Avaya’s SVP of Global Strategic Services, responsible
for nearly $2B line of business.
BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE:RNG), a leading provider of enterprise cloud
communications and collaboration solutions, today announced the
increasing demand and continued growth of its professional services
organization. The demand is fueled by increasing requests from
mid-market and enterprise customers who want to replace legacy
on-premise systems with RingCentral’s cloud solutions. To meet this
demand, RingCentral has also expanded its professional services
capabilities, including the appointment of Derrell James as senior vice
president of professional services. Derrell brings more than 30 years of
services experience at major technology companies and has held many
senior leadership positions at various companies including Perot
Systems, EMC, ACS, and most recently Avaya. At Avaya, James served as
SVP of global strategic services, where he was responsible for a nearly
$2 billion line of business.
“We’re thrilled to have Derrell James join the RingCentral team. The
goal of our professional services team is to be there at every phase of
deployment and integration, including: initial planning, strategic
consultations, comprehensive implementation, integration designs, and
ongoing support and system training,” said Ryan Azus, senior vice
president of global sales at RingCentral. “Our team is deeply committed
to helping enterprises through a seamless and non-disruptive transition
so they can get the best value out of RingCentral’s cloud-based business
communications and collaboration solutions.”
Expanded Professional Services Capabilities
Professional services attach rates have increased as enterprise
customers demand advanced services to ensure successful deployment and
ongoing management. In addition to expanding the RingCentral
professional services portfolio, the company has invested in these key
areas:
-
Talent: In addition to the appointment of Derrell James, the
company has added numerous certified1 enterprise project
management professionals and solution engineers from companies such as
Avaya, IBM, Teradata, among others - to add rigor and enhance the
company’s skillsets in migrating enterprises to the cloud.
-
Global Capability: The company has expanded professional
services support for customers globally, serving deployments in
Poland, Ukraine, Spain, France, Germany, Philippines, Ireland, India
and UK, as well as other countries supported by the RingCentral Global
Office product.
-
Certified Delivery Partners: Keeping pace with the company’s
momentum in the channel, RingCentral certified delivery partners are
playing an important role in delivering services to global customers,
contributing to RingCentral’s professional services delivery capacity.
For additional information on RingCentral professional services, please
visit http://www.ringcentral.com/solutions/professional-services.html.
About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of cloud-based global
collaborative communications solutions. More flexible and cost-effective
than legacy on-premise systems, RingCentral empowers today’s mobile and
distributed workforce to communicate, collaborate, and connect from
anywhere, on any device. RingCentral unifies voice, video, team
messaging and collaboration, conferencing, online meetings, and
integrated contact center solutions. RingCentral’s open platform
integrates with leading business apps and enables customers to easily
customize business workflows. RingCentral is headquartered in Belmont,
California and has offices around the world.
©2017 RingCentral, Inc. All rights reserved. RingCentral and the
RingCentral Professional Services and the RingCentral logo are
trademarks of RingCentral, Inc.
1 Certified project managers by Project Management
Institute
View source version on businesswire.com: http://www.businesswire.com/news/home/20170508005470/en/
RingCentral, Inc.
Mariana Kosturos, 650-562-6545
Mariana.kosturos@ringcentral.com
Source: RingCentral, Inc.