New platform integrations, global expansion, and enterprise analytics
showcased at RingCentral’s user conference
SAN FRANCISCO--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE:RNG), the global leader in Unified Communications as a
Service (UCaaS), today welcomed customers, partners, media, and analysts
to its second user conference, ConnectCentral
2017, to explore the future of collaborative communications.
RingCentral unveiled new capabilities aimed at empowering employees to
better connect with their customers, partners and peers. New innovations
announced today and showcased at ConnectCentral 2017 include:
-
New bot and AI integrations with Amazon, Google, and Slack
-
Global expansion in Latin America and increased presence in France
-
New Global Quality of Service analytics
“The innovations we’re unveiling today at ConnectCentral demonstrate how
we continue to push the envelope with our industry-leading global cloud
communications and collaboration platform,” said Vlad Shmunis, founder,
chairman and CEO of RingCentral. “Our unique approach to collaborative
communications, global reach, and analytics capabilities are beyond what
any other provider in our industry can offer. It is these capabilities
that are changing the game for global enterprises as they migrate their
communications solutions to the cloud in order to drive improved
employee productivity and better customer experiences.”
Creating open platform integrations for intelligent business workflows
In today’s multi-cloud applications environment, open platform
integrations are critical to enabling intelligent business workflows.
RingCentral is expanding its open RingCentral
Connect Platform™ to include new powerful AI, chatbots,
and application integrations, including:
-
Call and SMS voice activation with Amazon Alexa®
-
Advanced chatbots within Glip® to create seamless and
automated workflows
-
Calls and texts from within the Gmail™ interface
-
RingCentral conferencing and meetings integration available within
Slack
For further details, please reference: https://www.ringcentral.com/whyringcentral/company/pressreleases/pressreleases-2017/ringcentral-extends-connect-platform.html
Supporting global workforces
Building on the success of RingCentral Global Office™ in
Europe and APAC, RingCentral announced expansion of its RingCentral
Global Office solution across Latin America. Multinational
businesses with offices in Peru, Brazil, and Argentina can now enjoy the
benefits of localized presence integrated as part of a global enterprise
communications solution.
With this latest announcement, RingCentral expanded its Global Office
footprint to 37 countries. RingCentral has nearly 800 customers today
using RingCentral Global Office to support their mobile and distributed
workforces globally. Additionally, RingCentral offers international
virtual numbers in over 80 countries.
RingCentral also announced the expansion
of its presence in France with new leadership and product
capabilities:
-
Appointed Guillaume Widmer as head of channels for France. Mr. Widmer
is an industry executive with over 20 years of experience in
communications technologies and former CTO of Netcentrex Inc, a
pioneer in the provisioning of voice and video services
-
Addition of several local channel partners to address the needs of the
growing market opportunity in France
-
RingCentral Office® language support in French, local
billing in euros, direct peering with tier one local operators across
the region, and applications delivery from European data centers
New global quality of service analytics
RingCentral announces new real-time analytics capabilities that empower
administrators to gain deeper insight into the end-user experience and
achieve faster time to resolution. With the new Quality
of Service Analytics, administrators can:
-
Measure quality of every leg of every call on a global basis, enabling
them to have visibility into end-user quality of service experiences
-
Provide comprehensive reporting dashboard that allows them to
anticipate and diagnose voice quality of service issues in real time
before they escalate into critical problems
-
Pinpoint problematic calls to accurately identify patterns,
degradation at the country, regional, and local levels for every leg
of every call. This is based on transport information, such as jitter,
latency, and packet loss
This new capability is now available to RingCentral Office customers.
For additional information about the RingCentral annual conference,
ConnectCentral 2017, please visit: http://connectcentral.ringcentral.com.
About RingCentral
RingCentral, Inc. (NYSE:RNG) is the global leader in Unified
Communications as a Service (UCaaS). More flexible and cost-effective
than legacy on-premises systems, RingCentral empowers today’s mobile and
distributed workforces to communicate, collaborate, and connect from
anywhere, any mode, and on any device. RingCentral unifies cloud voice,
video, text, and fax with team messaging and collaboration, web
conferencing, and cloud contact center. RingCentral’s open platform
integrates with leading business apps and enables customers to easily
customize business workflows. RingCentral is headquartered in Belmont,
California, and has offices around the world.
©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral
Office, RingCentral Connect Platform, Glip, RingCentral Global Office
and the RingCentral logo are trademarks of RingCentral, Inc. Other
third-party marks and logos displayed in this document are the
trademarks of their respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171024006403/en/
RingCentral Inc.
Mariana Kosturos, 650-562-6545
mariana.kosturos@ringcentral.com
Source: RingCentral, Inc.