Introduces new collaborative communications experience for the modern
workforce to communicate, collaborate, connect
Adds new team messaging and collaboration APIs, chatbot and AI
support, 40 out-of-the-box integrations
BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc., (NYSE:RNG), a leading provider of enterprise cloud
communications and collaboration solutions, today unveiled the
next-generation of its flagship product RingCentral Office—an entirely
reimagined user experience for collaborative-centric communications. The
new offering is the industry’s first to deliver on the promise of
unified communications in a single solution. It also includes new team
messaging, chatbot, AI support, and 40 out-of-the-box integrations. The
company will demonstrate the new version of RingCentral Office at
Enterprise Connect 2017 in Orlando next week.
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Next-Generation RingCentral Office® (Photo: Business Wire)
“RingCentral Office is the industry's leading solution that goes beyond
unifying different modes of communication; it offers an all-in-one
collaborative communications experience that is further enhanced by
state-of-the-art chatbot and AI-based technology," said Vlad Shmunis,
founder, chairman and CEO of RingCentral. “RingCentral is the only cloud
provider to combine enterprise-grade telephony, audio conferencing,
video, meetings, team messaging and collaboration in a single,
easy-to-use solution. We believe it will transform workplace
productivity and help workers get more work done with less effort.”
What’s new
-
Reimagining collaborative-centric communications: Today’s
modern, distributed, and mobile workforce needs a next generation
enterprise communications solution that provides an easy-to-use,
unified experience to be able to communicate with team messaging,
audio, video, fax, SMS, collaboration, and conferencing capabilities.
With this new release, all of these capabilities are now provided in a
simple, elegant, and consistent user experience across mobiles,
tablets, and desktops.
-
Expanding open platform with team messaging APIs, plus chatbots and
AI support: New open APIs and SDKs allow developers to embed
messaging, collaboration, and task automation functionality into their
business workflows and applications. The new solution now also
interfaces with chatbot frameworks, including Hubot, Lita, and Botkit,
to streamline and automate decision-making and information-sharing
processes.
-
Adding 40 out-of-the-box integrations: In addition to open API
support, RingCentral is introducing 40 team messaging integrations
with popular business apps, bringing the total integrations under the
RingCentral portfolio to more than 85. Example new team messaging
integrations include: Salesforce, Zoho, Marketo, ServiceNow,
Confluence, and Cloze.
The next-generation RingCentral Office provides a mobile-friendly
experience for seamless, ease-of-use across any mode of communication.
The new solution also ensures that IT managers have robust unified
administrative controls, security, reliability, and scalability. For
those businesses requiring added compliance, it also offers message
logging options and meets HIPAA-compliant conduit requirements.
“We were looking to replace our existing communication system with one
that would also give us a complete and integrated unified communications
and collaboration solution,” said Sam Eakin, operations manager at Hawk
Ridge Systems, a global provider of 3D engineering solutions.
“Having a single solution from RingCentral to collaborate, share files,
and make calls gives us much greater productivity. It’s much easier to
get work done with our teams and customers, and as a result, we’ve seen
cross-functional project timelines shrink from three months down to one
month.”
Why now
For more than a decade, the unified communications industry has
delivered multiple, unintegrated tools to address different modes of
communication. The end-user experience has been complex, hindering
productivity. For IT administrators, the manageability experience across
various tools and vendors also has been poor and expensive to deploy.
Additionally, enterprises have been weighed down with the inflexibility
of various legacy on-premise systems.
According to a March 2017 survey commissioned by RingCentral,* the
average US knowledge worker uses at least five tools to communicate at
work. Of the 500 people surveyed, 73 percent said they are interested in
having their communications and collaboration capabilities in a single
solution. This same group reported that using this type of single
solution could save 20–30 percent of their time, leading to greater
productivity and efficiency.
*The Rise of Collaborative Communications Survey, March 2017, https://www.ringcentral.com/collaborative-communications.html
Availability
Team messaging integrations, chatbots, and APIs are now available. For
more information, please visit developer.ringcentral.com
The next-generation RingCentral Office will be available to customers in
limited release starting mid-April 2017.
About RingCentral
RingCentral, Inc. (NYSE:RNG) is a global provider of cloud unified
communications and collaboration solutions. More flexible and
cost-effective than legacy on-premise systems, RingCentral empowers
today’s mobile and distributed workforce to be connected anywhere and on
any device through voice, video, team messaging, collaboration, SMS,
conferencing, online meetings, contact center, and fax. RingCentral
provides an open platform that integrates with today’s leading business
apps while giving customers the flexibility to customize their own
workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant
for Unified Communications as a Service, Worldwide for the second
consecutive year. RingCentral is headquartered in Belmont, Calif.
©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral
Office, and the RingCentral logo are trademarks of RingCentral, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170323005479/en/
RingCentral
Jennifer Caukin, 650-561-6348
jennifer.caukin@ringcentral.com
ringcentral.com
Source: RingCentral