Advanced contact centre solution provides foundational element of
£30m Digital First initiative
LONDON--(BUSINESS WIRE)--
RingCentral
UK, Ltd., a leading provider of enterprise cloud communications and
collaboration solutions and a wholly owned subsidiary of RingCentral,
Inc., has been selected by Arco,
the UK’s leading Safety Company, as the foundational technology for its
new National Customer Engagement Centre. RingCentral’s Contact Centre
solution will be deployed as part of an ongoing Arco strategy of
business investment with the aim of moving towards agile cloud
infrastructure and process.
RingCentral
Contact Centre™ is an omnichannel solution that helps
Arco’s customers choose their preferred method of communicating
including voice, chat, social media, SMS, email, and more. The platform
includes intelligent IVR and self-service options that are tightly
integrated with smart routing functionality to help customers connect
more quickly to the advisor who can best handle their needs. It also
includes industry-leading tools to help Arco optimise staff scheduling,
improve contact-centre efficiencies, and generate surveys for customers.
“RingCentral offers us a best-in-class unified communications platform
that will help us to continue delivering exceptional customer service
across more communication channels,” said Sacha Redman, Customer
Experience Director for Arco. “This project is part of a wider £30m
program of investment within our Digital First initiative that will
ensure we are continually meeting our customer expectations when it
comes to the selection and delivery of the right safety equipment and
related services.”
The new Arco National Customer Engagement Centre in Hull will be staffed
by customer service specialists who will manage sales enquiries and
orders, as well as support customers with product advice and order
tracking.
“Arco offers a great example of a forward-thinking business that has
embraced the omnichannel approach to customer engagement that encourages
customers to interact via the method they feel most comfortable with,”
said Steven Rafferty, Regional Vice President of Enterprise Sales, EMEA
at RingCentral. “The upcoming RingCentral Contact Centre deployment
provides an open and flexible platform that will help Arco to adapt to
modern retail imperatives and enable innovative new technologies such as
AI and bots.”
The full deployment of RingCentral Contact Centre is expected to go live
at the new Arco National Customer Engagement Centre in July this year.
About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise
cloud communications and collaboration solutions. More flexible and
cost-effective than legacy on-premises systems, RingCentral empowers
today’s mobile and distributed workforce to communicate, collaborate,
and connect from anywhere, on any device. RingCentral unifies voice,
video, team messaging and collaboration, conferencing, online meetings,
and integrated contact center solutions. RingCentral’s open platform
integrates with leading business apps and enables customers to easily
customise business workflows. RingCentral is headquartered in Belmont,
California, and has offices around the world.
©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral
Contact Center and the RingCentral logo are trademarks of RingCentral,
Inc.
About Arco
Arco is the UK’s leading safety company and has a core purpose of
keeping people safe at work. Through its dedicated in house experts,
Arco helps to shape the safety world in order to ensure UK workers go
home safe every night. It distributes a world-class range of over
170,000 quality assured, branded and own brand products, including
personal protective equipment, workwear, safety footwear, gloves,
workplace safety and hygiene products. It also provides professional
services encompassing training, consultancy and site services.
Headquartered in Hull, Arco reaches its customers through its extensive
product catalogue, interactive website and 47 strong retail store
network. The company has sales of over £287m and employs approximately
1600 people nationwide.
Arco is committed to providing safety equipment that is genuine and
compliant with relevant standards and regulations. To do this, it has a
five-step product assurance process and is the only safety distributor
with an independently accredited testing laboratory. Additionally, it is
a member of the BSIF Registered Safety Suppliers Scheme.
Founded in 1884 and with a heritage spanning four generations, Arco
demonstrates traditional family values and is dedicated to its Corporate
Social Responsibility policy. It continually demonstrates its support of
local business communities and charitable organisations, donating in
excess of 1% of pre-tax profits annually. In 2007, Arco became a member
of the Ethical Trading Initiative (ETI) incorporating their
internationally recognised code of labour practice into its own ethical
policy and in 2010 became a member of Sedex, the Supplier Ethical Data
Exchange. To ensure ethical standards are continuously met throughout
its supply chain, Arco carries out regular audits amongst all suppliers
and, working with the ETI and other regulatory bodies, the company plays
a leading role in helping to eliminate modern day slavery across the
globe. For more information, visit www.arco.co.uk.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180515005703/en/
for RingCentral, Inc.
Anne Harding, +44 7887 682943
anne@themessagemachine.com
Source: RingCentral, Inc.