Replaces legacy communications systems with RingCentral’s cloud
communications solutions and reduces implementation of new contact
centers from months to three days
BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE:RNG), a leading provider of global enterprise cloud
communications and collaboration solutions, today announced that MSX
International (MSXI), a business process outsourcing company that
provides technology-based services to enterprises, has selected
RingCentral to provide a superior customer experience and connect its
6,000 global employees.
With globally distributed customers and employees, MSXI needed modern
cloud solutions with robust communications capabilities, including
voice, video, conferencing, team messaging, collaboration, and contact
center. By leveraging RingCentral
Office®, MSXI efficiently connects its global workforce
by improving their productivity with the mobile capabilities of
RingCentral. Also, by replacing voice-only, legacy on-premises contact
centers with omnichannel communications–capable RingCentral
Contact Center™, MSXI is able to deliver improved
customer service to its global clients.
Previously, MSXI had a complex network of more than 30 communications
technology vendors spread across 80 countries, hence the cost and
manageability of MSXI’s legacy system was very challenging. Also, the
voice-only contact center system limited MSXI’s ability to react quickly
and efficiently to customer demands, and it took months to stand up a
new legacy contact center. With RingCentral Contact Center, MSXI has cut
implementation time from months to only three days, from start to finish.
“As with every other domain in enterprise business, digitalization is
totally changing the game,” said Brendan Walsh, chief digital officer,
MSXI. “RingCentral has allowed MSXI to digitalize this aspect of our
service offering to take our customer support and internal collaboration
to a new level. As a result, we are more responsive than ever and
bringing new digital services to market that help our customers reduce
cost and improve their customer satisfaction.”
Key RingCentral benefits for MSXI include:
-
Omnichannel customer engagement with RingCentral Contact Center;
boosts response time and scales efficiently.
-
Increased productivity among MSXI employees, with simplified
communications and collaboration between countries.
-
A more connected team; RingCentral’s mobile-first platform ensures
remote and global workers feel like a part of the office team.
-
Consolidated end-user experience where voice, video, and conferencing
are integrated into a single solution; previously MSXI used ad hoc
video and audio solutions to host online meetings.
“We’re happy to see MSXI reap the immediate benefits of new business
opportunities and higher customer satisfaction by consolidating all its
business communications solutions with RingCentral,” said Mitch Tarica,
senior vice president of enterprise sales, RingCentral. “As
organizations strive to provide the best customer experience while
enabling a highly productive workforce on a global scale, they are
turning to the cloud to achieve what legacy systems have not been able
to deliver.”
For more information about MSXI, please visit http://www.msxi.com.
About MSX International
MSXI (www.msxi.com)
is a business process outsourcing company that provides technology-based
services to enterprises in more than 80 countries. MSXI’s deep industry
expertise combined with advanced data analytics and custom software
solutions improve the performance of automotive dealership networks by
increasing revenue, reducing cost, and enhancing customer satisfaction.
Geometric Results, Inc. (GRI), a wholly owned subsidiary of MSXI, is the
world’s largest independent managed service provider (MSP) with $4
billion in managed non-employee labor spend and clients in more than 70
countries. The company maintains an independent position with regard to
staffing suppliers and VMS technology platforms. GRI’s solutions offer
management of clients’ total extended workforce program activity,
including contracting, supplier management, payment services, and
advanced analytics; clients realize improved efficiency, increased
transparency, and reduced cost.
About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global
enterprise cloud communications and collaboration solutions. More
flexible and cost-effective than legacy on-premises systems, RingCentral
empowers today’s mobile and distributed workforce to communicate,
collaborate, and connect from anywhere, on any device. RingCentral
unifies voice, video, team messaging and collaboration, conferencing,
online meetings, and integrated contact center solutions. RingCentral’s
open platform integrates with leading business apps and enables
customers to easily customize business workflows. RingCentral is
headquartered in Belmont, California, and has offices around the world.
©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral
Office, RingCentral Contact Center, and the RingCentral logo are
trademarks of RingCentral, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180206005577/en/
MSX International
Jochen Schultze, +49 221 947 00 127
JSchultze@msxi-euro.com
or
RingCentral,
Inc.
Mariana Kosturos, 650-562-6545
mariana.kosturos@ringcentral.com
Source: RingCentral, Inc.