BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE:RNG), a leading provider of global enterprise cloud
communications and collaboration solutions, today announced that Pacific
Dental Services® (PDS®), one of the country’s
leading dental support organizations, has selected RingCentral to
provide a superior patient experience and improve communications among
its distributed workforce. With nearly 10,000 team members and more than
625 supported offices across 19 states, PDS needed robust communications
and collaboration solutions that also met its requirement for HIPAA
compliance.
Recognized on the Inc. 5000 list of the fastest-growing private
companies in America for the past 10 years, PDS’ Private Practice+®
model provides supported autonomy that allows dentists to concentrate on
clinical excellence and the highest levels of cost-effective,
comprehensive patient care, while PDS provides the business support
structure, including the latest technology, best operational practices
and procedures, highly skilled support staff, and ongoing training and
education. Growing at a rapid pace, PDS plans to add as many as 80
offices each year, which perpetuated their need for scalable,
cloud-based communications solutions.
Previously, PDS had legacy communications systems that were primarily
voice-only and lacked scalability, reliability, and voice quality. In
addition, PDS was using six different tools for video conferencing,
which was cumbersome for IT and provided a disjointed experience for end
users. PDS selected RingCentral for its robust functionality across
voice, video meetings, team messaging, and fax—all seamlessly integrated
in a single cloud solution that complies with HIPAA security
requirements.
“Recognizing our disparate legacy systems could not effectively support
our business growth, we decided to migrate to the cloud,” said David
Baker, SVP & CIO of Pacific Dental Services. “It became clear to us that
RingCentral was able to support our transition to the cloud better than
any other unified communications as a service provider. With
RingCentral, our staff and patients are able to communicate in the ways
they prefer, which for many, is via text and chat. We’re seeing our
patients using RingCentral text messaging for enquiries that don’t need
to be serviced via a phone call, translating to increased patient
satisfaction.”
Key RingCentral benefits for Pacific Dental Services include:
-
HiTrust CSF Certification validation of compliance with HIPAA
security requirements: Ensures communications between dentists and
their patients are guarded against unauthorized access by means of
encryption; includes a Business Associate Agreement (BAA).
-
RingCentral
Glip™ team messaging: Streamlines communication across
offices through real-time chat, task management, and collaboration,
enabling enhanced productivity.
-
RingCentral
Rooms™ video conferencing: Delivers HD video, audio,
and web conferencing capabilities; easy to configure with
off-the-shelf equipment for any conference room, huddle room, or large
open space rooms; connects with other meeting participants joining
from mobile, tablets, desktops, telephones, or other RingCentral Rooms.
-
Open
platform: Integrates with leading cloud business applications used
by PDS, such as Salesforce®, Box, Microsoft Office 365™,
and Okta, to enable seamless business workflows.
Mike Miller, Digital Solutions Consultant at Sidepath
said: “I was tasked to identify a truly holistic and scalable
communications solution for PDS that not only replaced the existing
legacy system, but also established an enhanced experience across all of
the dental offices. As the recognized leader in cloud communications,
RingCentral is the only provider to offer a unified solution across all
modes of communication. Now, PDS is equipped to take its differentiated
patient experience to the next level.”
For more information, please visit www.PacificDentalServices.com.
About Pacific Dental Services
Founded in 1994, Pacific Dental Services (PDS) is one of the country’s
leading dental support organizations and has been on the Inc. 5000 list
of the fastest growing private companies in America for the past 10
years in a row. PDS originated the Private Practice+® model
to enable dentists to focus on their passion: serving patients. PDS
continues to grow, with over 625 supported dental offices across the
United States and plans to expand into several new markets. PDS’ Perfect
Patient Experience® operating model gives patients in
PDS-supported offices an extraordinary, differentiated experience,
creating Patients for Life™.
About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global
enterprise cloud communications and collaboration solutions. More
flexible and cost-effective than legacy on-premises systems, RingCentral
empowers today’s mobile and distributed workforce to communicate,
collaborate, and connect from anywhere, on any device. RingCentral
unifies voice, video, team messaging and collaboration, conferencing,
online meetings, and integrated contact center solutions. RingCentral’s
open platform integrates with leading business apps and enables
customers to easily customize business workflows. RingCentral is
headquartered in Belmont, California, and has offices around the world.
©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral
Glip, RingCentral Rooms, and the RingCentral logo are trademarks of
RingCentral, Inc. Other third-party marks and logos displayed in this
document are the trademarks of their respective owners.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180329005366/en/
RingCentral, Inc.
Mariana Kosturos, 650-562-6545
mariana.kosturos@ringcentral.com
Source: RingCentral, Inc.