UK’s largest online pharmacy to add more digital communication
channels and streamline contact center operations as growth accelerates
BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE:RNG), a leading provider of global enterprise cloud
communications and collaboration solutions, today announced that its
wholly owned subsidiary, RingCentral
UK, Ltd., has been selected by Pharmacy2U,
the UK's largest online pharmacy, as its central communication platform
to help it deliver a truly customer-centric contact center experience to
support its rapid growth.
Pharmacy2U helps over 240,000 people across the country manage their NHS
repeat prescriptions. Set up by a team of pharmacists in 1999,
Pharmacy2U was a founding partner to the NHS in developing the
Electronic Prescription Service (EPS).
“We are adding around 7,000 patients per week, which is the equivalent
of 16 new High Street pharmacies opening each month, and our aim is to
allow people to contact us using the method that suits them best,
whether that’s by phone, email, or webchat,” said Andy Williams,
Director of Customer Care for Pharmacy2U. “With RingCentral, we have an
innovative and industry-proven platform that will allow us to deliver a
truly unified communication experience and continue to deliver the
highest levels of customer service while driving efficiency across the
business.”
RingCentral
Contact Center™ is an omnichannel solution that helps
people using Pharmacy2U to choose their preferred method of
communicating, via voice, chat, SMS, email, and more. The platform
includes intelligent IVR and self-service options that are tightly
integrated with smart routing functionality to help patients connect
more quickly to the advisor who can best handle their needs. The
platform also includes tools to help Pharmacy2U optimize staff
scheduling and improve contact center efficiencies. Pharmacy2U is
already using RingCentral Glip to help manage the system integration and
migration project.
“Pharmacy2U is an innovator in the health industry that is making a real
difference to people across the country,” said Steven Rafferty, Regional
Vice President of Enterprise Sales, EMEA at RingCentral. “We’re proud to
help them deliver a seamless patient experience through our open and
flexible platform. We look forward to identifying new ways to partner
with Pharmacy2U as they continue to expand.”
About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise
cloud communications and collaboration solutions. More flexible and
cost-effective than legacy on-premises systems, RingCentral empowers
today’s mobile and distributed workforce to communicate, collaborate,
and connect from anywhere, on any device. RingCentral unifies voice,
video, team messaging and collaboration, conferencing, online meetings,
and integrated contact center solutions. RingCentral’s open platform
integrates with leading business apps and enables customers to easily
customise business workflows. RingCentral is headquartered in Belmont,
California, and has offices around the world.
©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral
Contact Center, and the RingCentral logo are trademarks of RingCentral,
Inc.
About Pharmacy2U
Pharmacy2U is a different kind of pharmacy. Born online in 1999 with a
strong heritage in traditional pharmacies where our founding pharmacists
worked, we know too well the frustrations of patients. We have set out
to reinvent pharmacy care and put patients at the heart of it. We are a
pharmacy where clinical excellence & patient care meets unique
technology, which truly helps families live healthier and happier lives.
We are the founding partner to the NHS in developing the Electronic
Prescription Service and assisted the NHS in the first pilot programme
in 2001.
We treat our patients as customers and deliver the effortless and
trustworthy services they are used to in every aspect of their lives.
And this sets us apart.
-
no waiting in line
-
no picking up & dropping off repeat prescriptions
-
no waiting for medicine stock to come in
-
no worrying about running out of medicines
-
the convenience of modern tools: mobile app, reminders to re-order,
ability to manage your repeat prescriptions online, friendly
pharmacists available to assist you
We are the largest NHS online pharmacy. Our online and home delivery NHS
Repeat Prescription Service is used by hundreds of thousands of patients.
Pharmacy2U.co.uk provides NHS Repeat Prescriptions and Online Doctor
services. Pharmacy2U.co.uk is regulated by the General Pharmaceutical
Council in the same way all UK pharmacies are. The Online Doctor service
is also regulated by the Care Quality Commission.
http://www.pharmacy2u.co.uk
View source version on businesswire.com: https://www.businesswire.com/news/home/20180920005249/en/
RingCentral
Mariana Kosturos, 650-562-6545
mariana.kosturos@ringcentral.com
or
CCgroup
Aisling
Roberts / Ruth Clifford
+44 (0)20 3824 9201
RingCentral@ccgrouppr.com
Source: RingCentral, Inc.