Research finds 69 percent of workers waste up to 32 days per year
navigating workplace apps; 66 percent want a single communications
platform to turn the chaos into Zen
BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE:RNG), a leading provider of global enterprise cloud
communications and collaboration solutions, today released its new
report From
Workplace Chaos to Zen: How App Overload Is Reshaping the Digital
Workplace. The report is based on a global survey of
2,000 knowledge workers and reveals that the very workplace apps
intended to streamline tasks have sparked an app overload that’s
injecting chaos into business workflows and costing enterprises billions
in lost productivity.
This press release features multimedia. View the full release here:
http://www.businesswire.com/news/home/20180305005454/en/
Infographic: From App Overload to Workplace Zen Provided by RingCentral
Specifically for communications applications, workers today are using an
average of four apps, with 20 percent of workers using six or more. This
includes apps for phone calls, texts, web meetings, video conferencing,
team messaging, and more. Sixty-nine percent of workers waste up to an
hour each day navigating between myriad communications apps, amounting
to a waste of 32 days per year.
To counter this app fragmentation, 66 percent of workers want a single
communications platform that will bring a sense of productivity to their
workplace. However, the C-Suite is more likely to be content with their
current suite of tools (44 percent), revealing a disconnect with the
cultural shift to newer communications and collaboration solutions.
App overload is creating workplace chaos
Today’s flood of communications has upended the modern workday, creating
a sense of workplace chaos that’s taking a toll on employees and their
companies.
-
More than 70 percent of workers say their communications volume is
a challenge to getting work done.
-
Sixty-eight percent of workers toggle between apps up to 10 times
an hour, and 31 percent of workers said toggling causes them to
lose their train of thought.
-
Workers find navigating between apps more annoying than doing
household chores (53 percent), paying bills (52 percent),
and trying to lose weight (50 percent).
-
Despite the prevailing feeling of app overload, workers find team
messaging to be the least disruptive to their workday.
“Today’s workforce is under siege by a flood of communications apps.
More than ever, our attention is scattered across a wide array of
different apps and communications channels,” said Riadh Dridi, CMO of
RingCentral. “These apps are meant to bolster our productivity, but
managing myriad apps is proving difficult—with serious repercussions for
businesses. This new research reveals workers demand a unified
experience that brings together all modes of communications into a
single platform that promotes better collaboration and seamlessly
integrates with their other business applications.”
Workers seek one platform for simplicity
The report found that workers believe a single platform integrating all
their communications channels would bring more simplicity to their
workday. Specifically, the data shows that:
-
Employees believe this would help them achieve better workflow
(67 percent), be more productive at work (65 percent), make
work feel less chaotic (62 percent), and make it easier to work
remotely (61 percent).
-
Workers 45+ years old still prefer email (51 percent), but 18-
to 44-year-olds prefer team messaging (43 percent). Team
messaging–centric platforms are growing quickly in popularity as the
preferred “home base” for a single communications platform.
“This report confirms what we’re seeing in the workplace—employees
prefer a singular, real-time communications platform that increases
their productivity and workflow on a day-to-day basis,” said David
Smith, Founder and Principal at InFlow Analysis. “It maps back to the
trend toward ‘conversational workspaces.’ Enterprises are striving to
enable collaboration combined with real-time communications. As more
businesses adopt these platforms, it will encourage workers to use these
tools to get more work done with less effort.”
The C-Suite is slower to adopt newer communications technologies
Despite the growing popularity of team messaging–centric communications
apps among younger workers, the C-Suite has been slower to embrace this
technology.
-
While 80 percent of C-level executives are more likely to find
their communications volume very or somewhat challenging, they are
more likely to be content with their current suite of tools (44
percent), revealing a disconnect with the cultural shift away from
email to newer communications capabilities such as team messaging
within their ranks.
From Workplace Chaos to Zen: How App Overload Is Reshaping the
Digital Workplace is based on a survey of 2,000 knowledge workers
across all industries in the United States, U.K., and Australia,
conducted by CITE
Research on behalf of RingCentral. To view the full report, click here.
About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise
cloud communications and collaboration solutions. More flexible and
cost-effective than legacy on-premises systems, RingCentral empowers
today’s mobile and distributed workforce to communicate, collaborate,
and connect from anywhere, on any device. RingCentral unifies voice,
video, team messaging and collaboration, conferencing, online meetings,
and integrated contact center solutions. RingCentral’s open platform
integrates with leading business apps and enables customers to easily
customize business workflows. RingCentral is headquartered in Belmont,
California, and has offices around the world.
©2018 RingCentral, Inc. All rights reserved. RingCentral and the
RingCentral logo are trademarks of RingCentral, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180305005454/en/
RingCentral PR Contact
Jennifer Caukin, 650-561-6348
jennifer.caukin@ringcentral.com
or
Method
PR Contact
Caitlin Gribbons, 508-265-0944
ringcentral@methodcommunications.com
Source: RingCentral, Inc.