Introduces enhancements to integrations with Box and Google
SAN FRANCISCO--(BUSINESS WIRE)--
RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise
cloud communications and collaboration solutions, today announced at its
annual user conference ConnectCentral®,
that it is adding artificial intelligence (AI) enabled voice analytics
to its industry-leading open platform. With more than 15,000 developers
and 1,500 existing integrations, RingCentral is now partnering with Gong.io,
ThetaLake
and Velvetech
to deliver real-time and post-call voice analytics services to global
customers.
Gong.io, ThetaLake and Velvetech are part of the RingCentral
Connect Platform™ Partner Program (CP3). CP3 provides independent
software vendors (ISVs) with the technology and go-to-market resources
necessary to maximize customer success. With RingCentral APIs, these
premier partners have created a broad array of integrated solutions to
improve sales performance, remain compliant, and improve customer
experiences by implementing machine learning to identify actionable
attributes within calls, messages and other forms of communications.
“The democratization of AI is quickly becoming a reality,” said David
Lee, vice president, product management, RingCentral. “By partnering
with a growing ecosystem of AI companies and enabling them to leverage
RingCentral open APIs to integrate with RingCentral cloud communications
solutions, we are offering our customers access to broader AI services.
This allows them to capture timely customer data and drive greater
customer engagement and value.”
Real-time AI voice analytics services
-
Velvetech, a leading software development platform provider, is
leveraging RingCentral’s open APIs to build a custom, real-time
transcription solution with machine learning capabilities from XSELL.
Together XSELL and Velvetech enable businesses to extract real-time
insights that coach sales agents and drive improved sales performance.
“With the integrated power of RingCentral, Velvetech and XSELL
solutions, we have substantially improved our sales productivity,” said
Doug Altschul, vice president, customer experience at Insureon, a
leading online provider of small business insurance. “The solution
applies machine learning to real-time transcriptions, based on the
performance of top sales agents, and makes recommendations to other
sales agents to communicate with customers, resulting in positive
business outcomes. We could not have done this without RingCentral and
its open platform. This has given us a huge competitive advantage and
helped us grow our business.”
Post-call AI voice analytics services
-
Gong.io, a conversation intelligence platform for sales teams,
leverages RingCentral open APIs to develop a solution that
incorporates machine learning for sales teams to drive best practices
and effectiveness at scale.
-
ThetaLake, a leader in compliance for audio and video
communications worked closely with RingCentral to enable businesses in
highly regulated industries such as financial services and insurance
to archive audio recordings. This allows companies to comply with
long-term regulatory requirements.
In addition to the AI premier partners, RingCentral is announcing
enhancements to its partner integrations with Box and Google. These
enhancements include:
-
Box: RingCentral Archiver with Box allows users to archive key
RingCentral communications data such as SMS, fax, voicemails and call
recordings automatically to their Box account. Once in Box,
RingCentral data can be enhanced with artificial intelligence using Box
Skills
-
Google: With the native Google Calendar Add-on, users can now
choose RingCentral for both audio and video calling making it easier
for customers to schedule a meeting or conference call without having
to toggle between applications
The RingCentral
Connect Platform™ Partner Program (CP3) empowers ISVs to leverage
collaboration in their frequently used business workflows. With this
program, ISVs receive a variety of go-to-market support through three
different tiers, which include Authorized, Premier, and Elite. All
partners receive developer support resources and their apps are
showcased in the RingCentral App
Gallery. To read more about other RingCentral AI partners click here.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise
cloud communications and collaboration solutions. More flexible and
cost-effective than legacy on-premises systems, RingCentral empowers
modern mobile and distributed workforces to communicate, collaborate,
and connect from any location, on any device and via any mode.
RingCentral provides unified voice, video, team messaging and
collaboration, conferencing, online meetings, digital customer
engagement and integrated contact center solutions for enterprises
globally. RingCentral’s open platform integrates with leading business
apps and enables customers to easily customize business workflows.
RingCentral is headquartered in Belmont, California, and has offices
around the world.
©2018 RingCentral, Inc. All rights reserved. ConnectCentral, RingCentral
and the RingCentral logo are trademarks of RingCentral, Inc.
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RingCentral, Inc.
Jyotsna Grover, (415) 917-7411
jyotsna.grover@ringcentral.com
Source: RingCentral, Inc.