BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc., (NYSE:RNG), a leading provider of global enterprise cloud
communications and collaboration solutions, today announced that it has
completed its acquisition of Dimelo,
a leading cloud-based digital customer engagement platform.
The acquisition of Dimelo further bolsters RingCentral’s leadership
position as the #1 cloud communications provider worldwide. In addition,
this acquisition will:
-
Enable RingCentral to offer a modern end-to-end solution in the
high-growth customer engagement solutions market
-
Empower agents to efficiently manage customer interactions across
digital channels via a single interface leveraging Dimelo’s AI-based
smart routing engine
-
Accelerate Dimelo’s growth momentum through RingCentral’s broad
go-to-market capabilities and global footprint
“Dimelo enables us to deliver on our vision to empower people to
communicate and collaborate using any mode of choice,” said Vlad
Shmunis, chairman, founder, and CEO, RingCentral. “Through our strategic
acquisition of Dimelo, we are continuing to strengthen and deepen our
product portfolio of next-generation customer engagement solutions to
meet customers’ preferences for interacting with businesses using
digital channels.”
“While most companies have an adequate contact center solution in place
to handle voice interactions, the same is not true for the ever-growing
number of digital channels their customers want to use to communicate
with them,” said Sheila McGee-Smith, president and principal analyst,
McGee-Smith Analytics, LLC. “The Dimelo solution will allow companies to
move from siloed email, web chat, social media interactions and
messaging of today to an integrated, context-rich digital customer
engagement platform.”
Dimelo was founded in 2006 and is headquartered in Paris, France. The
company offers a feature-rich, digital-only customer engagement platform
that is deployed by leading customers including Allianz, AXA, BNP
Paribas, ENGIE, Orange, and Telenor.
The terms of the transaction were not disclosed. The acquisition is not
estimated to have a material financial impact for the year ending
December 31, 2018.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise
cloud communications and collaboration solutions. More flexible and
cost-effective than legacy on-premises systems, RingCentral empowers
today’s mobile and distributed workforce to communicate, collaborate,
and connect from anywhere, on any device. RingCentral unifies voice,
video, team messaging and collaboration, conferencing, online meetings,
and integrated contact center solutions. RingCentral’s open platform
integrates with leading business apps and enables customers to easily
customize business workflows. RingCentral is headquartered in Belmont,
California, and has offices around the world.
©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral
Office, RingCentral Glip and the RingCentral logo are trademarks of
RingCentral, Inc.
Forward-Looking Statements
This press release contains “forward-looking statements,” including but
not limited to, statements regarding the effects and benefits of the
Company’s acquisition of Dimelo and the market opportunity for Dimelo’s
services. Forward-looking statements are subject to known and unknown
risks and uncertainties and are based on assumptions that may prove to
be incorrect, which could cause actual results to differ materially from
those expected or implied by the forward-looking statements. Among the
important factors that could cause actual results to differ materially
from those in any forward-looking statements are: our ability to
integrate Dimelo into RingCentral and successfully accelerate Dimelo’s
growth momentum; our ability to continue to release, and gain customer
acceptance of, Dimelo’s services; and general market, political,
economic, and business conditions, as well as those risks and
uncertainties included under the captions “Risk Factors” and
“Management’s Discussion and Analysis of Financial Condition and Results
of Operations,” in our Form 10-Q for the quarter ended June 30, 2018,
filed with the Securities and Exchange Commission; and in other filings
we make with the Securities and Exchange Commission from time to time.
View source version on businesswire.com: https://www.businesswire.com/news/home/20181024005065/en/
RingCentral, Inc.
Investor Relations Contact
Paul
Thomas, 650-458-4462
paul.thomas@ringcentral.com
or
Media
Contact
Jyotsna Grover, 415-917-7411
jyotsna.grover@ringcentral.com
Source: RingCentral, Inc.