Integrated solution drives over 50 percent increase in customer
conversion rates
BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE: RNG), a leading provider of global enterprise cloud
communications, collaboration, and contact center solutions, today
announced that Insureon
has selected RingCentral for its robust voice communications
capabilities and open API platform enabling sophisticated custom
integration with multiple applications. Insureon is an online insurance
marketplace for businesses to compare quotes online from top US
providers. With a focus on streamlining its growing telesales operations
nationally, Insureon built a custom machine learning integration with
RingCentral to surface real-time feedback to agents while they are on
sales calls and drive optimal performance. As a result, Insureon has
seen an over 50 percent increase in customer conversion rates and a 45
percent decrease in call-handle times for its agents.
“We wanted to build a machine learning system that enabled our sales
agents to leverage our collective knowledge in real-time selling
situations,” said Doug Altschul, vice president of customer experience,
Insureon. “RingCentral’s open API platform allowed us to integrate
real-time transcription and machine learning into the RingCentral
communications solution and deliver on our vision. The real-time
transcription capability enables us to record agents during calls, and
machine learning analyzes data and provides feedback to agents in real
time while they’re talking to a customer or a prospect. The result is a
tremendous competitive advantage with impactful sales agents, and
significant business growth.”
Leveraging the RingCentral
Connect Platform™,
Insureon has integrated the artificial intelligence solution (XSELL’s
HiPer) and the transcription solution (Velvetech) with RingCentral
Office®. By pairing these
technologies, useful data flows between the three solutions to provide a
clear picture of prospective customers for sales agents.
“The coming together of artificial intelligence and unified
communications solutions is a great example of how innovative
integrations can drive tangible business outcomes,” said David Lee, vice
president of platform products, RingCentral. “By enabling developers to
tap into digital, real-time conversations, our open cloud platform has
enabled Insureon to dramatically streamline their telesales operations
in a way that cannot be solved by legacy on-premises systems. We look
forward to continuing to partner with Insureon to drive new innovations
that have meaningful impact on their agent productivity and overall
customer engagement.”
For more information about Insureon, visit https://www.insureon.com.
About Insureon
Insureon provides industry-leading technology that helps small business
owners compare insurance quotes from top U.S. providers with a simple
online application tool. The company’s agents are licensed in 50 states
and have helped more than 350,000 customers find savings and the best
policies to protect their businesses. For more information, visit http://www.insureon.com.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise
cloud communications, collaboration, and contact center solutions. More
flexible and cost-effective than legacy on-premises systems, RingCentral
empowers modern mobile and distributed workforces to communicate,
collaborate, and connect from any location, on any device, and via any
mode. RingCentral provides unified voice, video meetings, team
messaging, digital customer engagement, and integrated contact center
solutions for enterprises globally. RingCentral’s open platform
integrates with leading business apps and enables customers to easily
customize business workflows. RingCentral is headquartered in Belmont,
California, and has offices around the world.
©2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral
Office, RingCentral Connect Platform, and the RingCentral logo are
trademarks of RingCentral, Inc.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190131005313/en/
Mariana Kosturos
mariana.kosturos@ringcentral.com
650-562-6545
www.ringcentral.com
Kellie Flaherty
Walker Sands Communications
insureon@walkersands.com
312-241-1474
Source: RingCentral, Inc.