RingCentral cloud solutions enable remote working and enhance
customer engagement
LONDON--(BUSINESS WIRE)--
RingCentral
UK Ltd., a leading provider of global enterprise cloud
communications, collaboration, and contact centre solutions and a wholly
owned subsidiary of RingCentral, Inc. (NYSE: RNG), today announced it
has been selected by NHS
Professionals (NHSP), the market leader in managed flexible worker
services, to support NHSP’s digital transformation initiatives. With a
growing mobile and distributed workforce, NHSP needed a cloud-based
communications solution with capabilities including voice, video, online
meetings, team messaging, and SMS to enable flexible and remote working
for NHSP’s staff. In addition, NHSP is deploying RingCentral’s cloud
contact centre solution to enhance customer engagement and agent
productivity.
NHSP works in partnership with National Health Service (NHS) trusts
across England, reducing their reliance on expensive agencies to build
their staff banks. Responsible for the management of over 100,000 NHS
staff, NHSP onboards on average 3,000 staff each month, driving the
impetus for digital transformation to enable more seamless workflows.
“As we embark on our digital transformation journey, we needed robust
cloud communications solutions that would allow us to deliver a
frictionless customer experience, and RingCentral’s suite of solutions
does exactly that,” said Catherine Holmes, head of national service
centre at NHS Professionals. “We chose RingCentral for a number of
reasons—because its solutions integrate with our existing CRM platform;
because we had the confidence in its solutions and its ability to
implement them in a short time frame; and because we could have the best
of breed in both contact centre and telephony solutions, all in the
cloud. Working with RingCentral will enable NHSP to deliver the best
possible customer experience and help us achieve our mission to become
the provider of choice for temporary staffing for NHS trusts.”
With RingCentral
Contact Centre™, NHSP call centre agents can engage with
customers across multiple channels, including voice, social, email, chat
and SMS, facilitating an enhanced customer experience with faster
response times and issue resolution. In addition, the RingCentral
Mobile app eliminates the need for desktop phones and supports agile
and remote working. Using RingCentral’s cloud communications solutions
enables NHSP to support its operational and customer service teams in
both their north office in Leeds and south office in Watford, without
having to implement separate systems for each office. This has led to an
increase in staff productivity and customer engagement as well as
reduced costs.
“NHSP is a perfect example of how cloud communications and collaboration
solutions are changing the workplace to support agile working that would
traditionally be deemed impossible with legacy on-premises systems.
Additionally, it allows NHSP to take a customer-centric approach to its
business, something which is pivotal to its growth,” said Sahil Rekhi,
managing director of RingCentral EMEA. “The move from legacy on-premises
systems to cloud solutions is a change for businesses, and we work hard
to ensure the transition is smooth. Our RingCentral University will
ensure NHSP staff have the continual support and resources they need to
deliver a world-class customer experience.”
Managing workforce costs is a key issue for the NHS and as the market
leader, NHSP’s digital transformation strategy will allow them to play
an important role in shaping the temporary workforce market and deliver
cost savings to the NHS.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise
cloud communications, collaboration, and contact centre solutions. More
flexible and cost-effective than legacy on-premises systems, RingCentral
empowers modern mobile and distributed workforces to communicate,
collaborate, and connect from any location, on any device, and via any
mode. RingCentral provides unified voice, video meetings, team
messaging, digital customer engagement, and integrated contact centre
solutions for enterprises globally. RingCentral’s open platform
integrates with leading business apps and enables customers to easily
customize business workflows. RingCentral is headquartered in Belmont,
California, and has offices around the world.
©2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral
Contact Centre, and the RingCentral logo are trademarks of RingCentral,
Inc.
About NHS Professionals
NHS Professionals (NHSP) is the market leader in managed flexible worker
services. Working in partnership with over 55 NHS Trusts, we have proven
expertise in building staff banks.
Our aim is to help Trusts deliver ever more challenging service
improvement plans by deploying a cost-effective, reliable and safe
flexible workforce that saves money for our clients whilst improving
their bank productivity and performance.
We boast the largest database of more than 120,000 general and
specialist nurses, doctors, midwives, administrative and allied
healthcare professionals registered on our bank. We are extremely proud
of our bank members who provide essential shift cover for our NHS
clients to help them deliver safe, efficient, and effective health
services.
As part of the NHS family, we are wholly owned by the Department of
Health, which means any profits are reinvested back into the NHS.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190307005232/en/
CCgroup PR
E: RingCentral@ccgrouppr.com
T:
+44 (0)203 824 9201
Mariana Kosturos
RingCentral PR
E: Mariana.kosturos@ringcentral.com
T:
+ 1 650-562-6545
Source: RingCentral, Inc.