BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE: RNG), a leading provider of global enterprise cloud
communications, collaboration, and contact center solutions, today
announced, RingCentral Persist™, a new solution that enables enterprise
customers to maintain communications services in case of an Internet
failure at a customer’s location. RingCentral Persist will enable
customers to continue communications services including emergency
calling, extension-to-extension dialing, and inbound and outbound
calling. RingCentral Persist is easy to deploy for IT and delivers a
seamless experience for end users. RingCentral will showcase this new
solution at booth #1806 at Enterprise
Connect, March 18 - 21, in Orlando.
“As organizations move to cloud communications, it is imperative for
them to have uninterrupted access to business-critical communications
services,” said Robin Gareiss, president, Nemertes Research. “Cloud
services that maintain voice and emergency calling capabilities during
Internet outages have an edge because they address platform availability
requirements.”
In combination with RingCentral Office®, RingCentral Persist
provides customers with the benefit of advanced cloud capabilities and
site resiliency in the event of an Internet outage at a customer’s
location. Communications capabilities including making and receiving
calls and emergency calling remain available to users at the affected
site. RingCentral Persist adds additional resiliency to RingCentral’s
existing high availability delivery infrastructure for the most
demanding customer environments.
“Business continuity and safety are paramount in enterprise
environments,” said Jose Pastor, senior vice president, product
management at RingCentral. “RingCentral Persist enables customers to
continue communications even during an Internet outage. In addition, to
simplify deployment and ongoing support for IT administrators,
RingCentral Persist is easy to provision and manage through the
RingCentral service portal.”
Key RingCentral Persist capabilities include:
-
Emergency Calling & Callback
-
Enables calling to the local Public Safety Answering Point (PSAP)
via the PSTN connection
-
Routes emergency call-backs to the caller during an emergency
-
Extension-to-Extension dialing
-
Extension-to-extension dialing will continue to function both at
the affected site and, by leveraging the PSTN connection, among
customers’ sites
-
Inbound and Outbound calling
-
Facilitates calling external numbers via the PSTN connection
-
Allows incoming calls to be routed to a set of designated users
Availability
RingCentral Persist will be available to customers worldwide in Q2 2019.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise
cloud communications, collaboration, and contact center solutions. More
flexible and cost-effective than legacy on-premises systems, RingCentral
empowers modern mobile and distributed workforces to communicate,
collaborate, and connect from any location, on any device, and via any
mode. RingCentral provides unified voice, video meetings, team
messaging, digital customer engagement, and integrated contact center
solutions for enterprises globally. RingCentral’s open platform
integrates with leading business apps and enables customers to easily
customize business workflows. RingCentral is headquartered in Belmont,
California, and has offices around the world.
©2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral
Persist, RingCentral Office and the RingCentral logo are trademarks of
RingCentral, Inc.
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PR Contact
Jyotsna Grover
jyotsna.grover@ringcentral.com
415-917-7411
www.ringcentral.com
Source: RingCentral, Inc.