Enables developers to embed communications into their enterprise
applications within minutes
BELMONT, Calif.--(BUSINESS WIRE)--
RingCentral,
Inc. (NYSE:RNG), a leading provider of global enterprise cloud
communications, collaboration, and contact center solutions, today
announced the expansion of its open platform with RingCentral
Embeddable™, enabling developers to easily and quickly
embed communications into their enterprise applications. RingCentral
also announced extensions to its API
library with new e-Discovery and message retention APIs. These new
solutions will be showcased at the RingCentral booth #1806 at Enterprise
Connect, March 18–21, in Orlando.
The RingCentral open platform is seeing strong momentum and has more
than 20,000 developers and over 2,000 integrations. With RingCentral
Embeddable, developers will now have the ability to integrate
communications and collaboration capabilities into their enterprise
application workflows within minutes. In addition, the new APIs will
give developers direct access to communication information related to
voice, SMS, fax, account configuration, and communications data for
RingCentral customers.
“Today’s global, mobile, and distributed enterprise workforce is
inundated with multiple applications that cause unwarranted distractions
by having to toggle between applications,” said Kira Makagon, executive
vice president, Innovation at RingCentral. “With the new RingCentral
Embeddable and open APIs announced today, enterprise customers can embed
communications into their business-critical applications and enable
their workforce to be more productive.”
RingCentral Embeddable:
RingCentral Embeddable offers developers the capability to embed voice
and SMS messaging into RingCentral customer’s business applications.
-
Gives developers the ability to easily integrate communications into
enterprise applications in under 15 minutes by leveraging the
technology of professional User Experience (UX) and Quality Assurance
(QA) used in RingCentral’s own applications
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Capabilities include account record screen pop with inbound call,
click-to-dial, click-to-SMS, access to softphone settings, messages
and call history
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Delivers a more seamless experience by eliminating the need for
employees to toggle between various business and communications
applications to get their work done
New APIs:
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E-Discovery: With the new e-Discovery API, administrators can
now generate a report of all messages including data, such as SMS,
chat, MMS, voicemail, and fax, and track them by user for additional
enterprise legal and compliance guidelines.
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Message retention: The new message retention API enables
administrators to extract messages that can be used for additional
compliance and data retention requirements.
Availability
RingCentral Embeddable and the new open APIs are immediately available
to customers globally.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise
cloud communications, collaboration, and contact center solutions. More
flexible and cost-effective than legacy on-premises systems, RingCentral
empowers modern mobile and distributed workforces to communicate,
collaborate, and connect from any location, on any device, and via any
mode. RingCentral provides unified voice, video meetings, team
messaging, digital customer engagement, and integrated contact center
solutions for enterprises globally. RingCentral’s open platform
integrates with leading business apps and enables customers to easily
customize business workflows. RingCentral is headquartered in Belmont,
California, and has offices around the world.
©2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral
Embeddable and the RingCentral logo are trademarks or registered
trademarks of RingCentral, Inc.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190312005329/en/
PR
Jyotsna Grover
jyotsna.grover@ringcentral.com
415-917-7411
www.ringcentral.com
Source: RingCentral, Inc.