SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE: AVYA) and RingCentral Inc. (NYSE: RNG) today announced the
global expansion and
general availability of Avaya Cloud Office™ by RingCentral® in Australia, Canada, and the UK along
with the availability of several key new features and capabilities including tools to help migrate customers
more efficiently and effectively.
Avaya Cloud Office is
experiencing rapid global customer adoption, enhancing
the way organizations communicate with customers, partners and with colleagues through an all-in-one solution
that delivers seamless collaboration across multiple channels. Communication delivered via a single platform is
increasingly important as 85 percent of companies use two or more disparate collaboration applications to meet
customer and end-user requirements.1 By enabling voice calls, team messaging, meetings, conferencing
and file sharing in a single solution, Avaya Cloud Office reduces cost and complexity while empowering
workforces to call, meet and message across any device from wherever they are.
Today’s announcement highlights the continued expansion of Avaya Cloud Office to more countries and customers
around the globe. For example, the CIUSSS Est-de-l’Ile-de-Montreal (or CEMTL), a Canadian healthcare and social
services provider with 15,000 employees across two hospitals, one university institute, eight clinics and
fifteen long term care facilities turned to Avaya to power their communication needs. “Avaya Cloud Office
demonstrates the true value of UCaaS and enables us to act quickly and stay engaged across our locations, in
particular during the COVID-19 crisis when effective and efficient communications and collaboration are critical
and not an option. Avaya Cloud Office enables our team to collaborate seamlessly across locations and devices to
better focus on the needs of our customers. Additionally, the deployment was fast and effortless, literally
within hours we were up and running.”
“The way we work continues to change as we see real examples of digital transformation accelerating rapidly
across businesses of all sizes,” said Dennis Kozak, SVP, Business Transformation, Avaya. “Nothing is more
critical to a business than communications and we have seen unprecedented uptake of our collaboration solutions
as a result of the new working environment we are all experiencing. Organizations of all kinds are quickly
adopting solutions that provide a single integrated platform to seamlessly manage communications with customers
and employees, across multiple devices.”
Since its introduction in March, new features, including additional migration tools, enhanced devices support,
along with advanced telephony management and other capabilities have been added to Avaya Cloud Office including:
-
Expanded support for Avaya endpoint devices to ensure users have the solution that suits their needs. The
additional device support also extends the rich meeting capabilities of Avaya Cloud Office into conference
rooms, providing high fidelity sound quality.
-
Migration tools and features to facilitate the transition of customers on previous Avaya UC premise-based
platforms to Avaya Cloud Office, enabling them to seamlessly enjoy the feature rich UCaaS capabilities of
calling, meetings, messaging and more – all based in the cloud.
-
Additional features like Call Park and Page that allow customers to transition from existing Avaya platforms
without changing the current processes they use every day.
-
Over 130 integrations on the Avaya Cloud Office App Gallery leveraging desktop software tools, like Google
Docs or Office 365, that people use frequently, creating a seamless experience that eliminates the need to
switch between applications.
“It is now more important than ever before that vendors in Unified Communications & Collaboration are able
to provide UCaaS for clients both new and potential,” said Oru Mohiuddin, Research Manager Enterprise
Communications & Collaboration, IDC. “According to IDC Europe forecast, UCaaS will grow at a compounded
annual growth rate of 23.3 percent between 2019 and 2022, which is higher than the 17.1 percent anticipated
during the pre-COVID-19 period. IDC is seeing similar trends in places like Canada and Australia as well. This
is to facilitate remote collaboration as working from home becomes the new norm in the post crisis period. It
is, however, not just enough to provide UCaaS – it needs to be customizable, flexible, modular, agile,
frictionless, scalable, omnichannel and secure to cater to the varying needs of enterprises.”
Further demonstrating market momentum, Avaya Cloud Office recently won CUSTOMER Magazine’s 2020 Unified
Communications Product of the Year Award honoring the most innovative unified communications products and
solutions available over the past year.
“Organizations need modern cloud communications solutions to remain connected and accelerate business outcomes,”
said Anand Eswaran, President and Chief Operating Officer, RingCentral. “Avaya Cloud Office enables businesses
to keep moving forward and helps ensure that customers have the necessary solutions at their fingertips to
connect, communicate, and collaborate effectively. Ever since we launched in the US market, we have seen
tremendous uptick for Avaya Cloud Office by the extensive and trusted ecosystem that Avaya has nurtured for many
years.”
Also announced today is an Avaya Cloud Office promotional offer, providing customers who sign up now with a full
free month of service and 20 percent discount. Customers will get free Basic Avaya Cloud Office Implementation,
discounts on Avaya Cloud Office Professional Migration Services, and discounts on select desk phones. The
promotion details and further conditions can be found here.
Avaya also recently announced master agent partnerships to meet the growing global demand for Avaya Cloud Office
including:
Australia
Canada
UK
Additional Resources
1TalkingPointz Research Note, "The Firstline/deskless Opportunity 2019", by Dave Michels, July 2019
About Avaya
Businesses are built on the experiences they provide, and every day millions of those experiences are built by
Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win - by
creating intelligent communications experiences for customers and employees. Avaya builds open, converged and
innovative solutions to enhance and simplify communications and collaboration - in the cloud, on-premise or a
hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on
what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at https://www.avaya.com © 2020 Avaya Holdings Corp. All
rights reserved.
Avaya, Avaya Cloud Office and the Avaya logo are trademarks of Avaya Holdings Corp.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration,
and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral
empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on
any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital
customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open
platform integrates with leading business apps and enables customers to easily customize business workflows.
RingCentral is headquartered in Belmont, California, and has offices around the world. © 2020 RingCentral, Inc.
All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements”, including but not limited to, statements regarding
the anticipated impact and benefits of Avaya Cloud Office. All statements other than statements of historical
fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These
statements may be identified by the use of forward looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential,"
"preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or
comparable terminology. RingCentral and Avaya have based these forward-looking statements on their current
expectations, assumptions, estimates and projections. While RingCentral and Avaya believe these expectations,
assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and
involve known and unknown risks and uncertainties, many of which are beyond their control. These forward-looking
statements are subject to risks and uncertainties that may cause actual results to differ materially, including
risks related to the parties’ ability to successfully perform their obligations under the commercial
arrangement, the parties ability to successfully market, sell and transition customers to Avaya Cloud Office, as
well as those risks and uncertainties discussed in RingCentral’s and Avaya’s respective Annual Reports on Form
10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”)
available at www.sec.gov. RingCentral and Avaya caution you
that the list of important
factors included in their respective filings may not contain all of the material factors that are important to
you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking
statements contained in this press release may not in fact occur. Neither RingCentral nor Avaya undertake any
obligation to publicly update or revise any forward-looking statement as a result of new information, future
events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom
Contacts
Alex Alias, Avaya
alalias@avaya.com
Jyotsna Grover, Ring Central
Jyotsna.grover@ringcentral.com